Leisure Supervisor-Mid Kent Leisure Contracts (Maidstone, Kent, GB, ME15 7RN)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 27,774.28+Function: Legal, Risk & ComplianceSkills: ["Customer care","Calm under pressure","Responsiveness","Communication","Teamwork"]

Supervise daily activities at a leisure centre, ensuring customer safety and excellent service standards. Support the Duty Manager and provide operational cover during absence, while maintaining cleanliness, presentation, equipment setup, and adherence to health and safety procedures. Build positive relationships with customers and local partners, support operational and performance targets, and spot improvement opportunities. The role includes enhanced DBS vetting and offers structured training, gym access, and family leisure benefits.

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FursaFursa
Serco
Serco
9 hours ago

Leisure Supervisor-Mid Kent Leisure Contracts (Maidstone, Kent, GB, ME15 7RN)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Supervise daily activities at a leisure centre, ensuring customer safety and excellent service standards. Support the Duty Manager and provide operational cover during absence, while maintaining cleanliness, presentation, equipment setup, and adherence to health and safety procedures. Build positive relationships with customers and local partners, support operational and performance targets, and spot improvement opportunities. The role includes enhanced DBS vetting and offers structured training, gym access, and family leisure benefits.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Supervise daily activities within the leisure centre to ensure customer safety and service standards.
  • •Support the Duty Manager and provide operational cover during periods of absence.
  • •Maintain high standards of cleanliness, presentation, and equipment setup across the facility.
  • •Promote and follow health and safety procedures, policies, and relevant legislation.
  • •Build positive relationships with customers and local authority partners and support operational and performance targets.

Pay and Benefits

Salary: GBP 27,774.28
Perks:Gym MembershipDbs ChecksPaid LeavePension

Key Requirements

  • •Experience working in a customer-facing environment with a strong commitment to customer care.
  • •Ability to remain calm, responsive, and vigilant in busy or challenging situations.
  • •Strong communication skills and confidence engaging with people of all ages and abilities.
  • •A positive, team-focused approach with a willingness to learn and develop.
  • •National Pool Lifeguard Qualification (or equivalent) and supervisory experience are desirable.
Skills:Customer careCalm under pressureResponsivenessCommunicationTeamwork
Certifications:National Pool Lifeguard Qualification

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn