Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Empathy","Adaptability","Tact"]

Serve as a first point of contact for customers, delivering caring, considerate service while assessing needs and recommending appropriate solutions. Handle inquiries and complaints accurately and responsibly using provided resources, including complex and sensitive cases. Maintain accurate documentation, update call history, and coordinate with third parties when required. Stay current on program and product information through continuous learning while ensuring confidentiality and compliance with service guidelines.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers, delivering caring, considerate service while assessing needs and recommending appropriate solutions. Handle inquiries and complaints accurately and responsibly using provided resources, including complex and sensitive cases. Maintain accurate documentation, update call history, and coordinate with third parties when required. Stay current on program and product information through continuous learning while ensuring confidentiality and compliance with service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assess and respond to customer needs, using sound judgment to recommend appropriate solutions.
  • •Respond to inquiries and complaints while demonstrating due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete accurate documentation for each interaction, including call history and required third-party messaging or customer fulfillment actions.
  • •Stay current on program and product information through continuous learning, while maintaining strict confidentiality and adhering to data use guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
  • •Ability to work all required shifts.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures.
Experience:Customer serviceFood industryRetail industry
Skills:CommunicationCustomer focusEmpathyAdaptabilityTact
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn