Moniepoint Group

1 week ago

Implementation Officer (Edo)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 38 minutes agoStatus: Live

Job Summary

Own high-touch onboarding for new retail customers, helping them successfully adopt and configure Moniebook POS within their first 30–60 days. Design onboarding plans, deliver live training, monitor adoption and engagement, and troubleshoot issues while escalating complex technical problems. Build trust-based stakeholder relationships, maintain CRM records, and ensure smooth handoffs to Account Managers—driving measurable activation, time-to-value, feature adoption, and retention.

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and execute tailored onboarding plans with milestones, timelines, and success metrics.
•Guide customers through initial Moniebook POS setup.
•Deliver one-on-one and group live training to retail staff on core features and operational workflows.
•Monitor customer usage data and intervene with targeted support for low-adoption, at-risk customers.
•Manage onboarding issue resolution, maintain CRM records, and execute documented handoffs to Account Managers.

Pay and Benefits

Perks:PensionHealth Insurance

Key Requirements

•2-4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems).
•Proven ability to onboard customers to software platforms and drive product adoption.
•Strong communication and presentation skills to train diverse audiences.
•Strong problem-solving and analytical skills to diagnose customer challenges and recommend solutions.
•Bachelor’s degree in Business, Technology, Communication, or a related field (or equivalent work experience).

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's in Business, Technology, Communication, or related field

Skills:Customer-first mindsetCommunicationPresentationProblem-solvingAnalytical thinking

Tech Stack:Moniebook POSMoniebookCRMSaaS

Company Brief

Moniepoint Group

Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn

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Moniepoint Group

1 week ago

Implementation Officer (Edo)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 38 minutes agoStatus: Live

Job Summary

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and execute tailored onboarding plans with milestones, timelines, and success metrics.
•Guide customers through initial Moniebook POS setup.
•Deliver one-on-one and group live training to retail staff on core features and operational workflows.
•Monitor customer usage data and intervene with targeted support for low-adoption, at-risk customers.
•Manage onboarding issue resolution, maintain CRM records, and execute documented handoffs to Account Managers.

Pay and Benefits

Perks:PensionHealth Insurance

Key Requirements

•2-4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems).
•Proven ability to onboard customers to software platforms and drive product adoption.
•Strong communication and presentation skills to train diverse audiences.
•Strong problem-solving and analytical skills to diagnose customer challenges and recommend solutions.
•Bachelor’s degree in Business, Technology, Communication, or a related field (or equivalent work experience).

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's in Business, Technology, Communication, or related field

Skills:Customer-first mindsetCommunicationPresentationProblem-solvingAnalytical thinking

Tech Stack:Moniebook POSMoniebookCRMSaaS

Company Brief

Moniepoint Group

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn