Moniepoint Group

4 days ago

Implementation Officer (Ogun)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own high-touch onboarding for new retail customers as they adopt Moniebook POS, guiding them from signup to full daily store operations. Design onboarding plans with milestones and success metrics, configure the product to fit each retailer’s workflow, deliver one-on-one and group training, monitor adoption and usage data, and troubleshoot issues. Maintain CRM records and provide well-documented handoffs to Account Managers, using feedback to improve onboarding playbooks and product experience.

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute tailored onboarding plans with milestones, timelines, and success metrics from signup to full operational usage.
•Guide customers through initial Moniebook POS setup and configuration to match their workflows.
•Deliver engaging live training sessions (one-on-one and group) so retail staff can use the POS independently.
•Monitor usage data and feature adoption, identify at-risk customers, and provide targeted interventions.
•Maintain customer interaction records in the CRM/CS platform and execute smooth handoffs to Account Managers, escalating complex technical issues as needed.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

•2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably SaaS, retail technology, or POS).
•Must have completed NYSC or have a valid exemption/exclusion certificate.
•Proven ability to onboard customers to software platforms and drive product adoption.
•Excellent communication and presentation skills to train diverse audiences.
•Bachelor’s degree in Business, Technology, Communication, or related field (or equivalent work experience).

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's in Business, Technology, Communication, or related field

Skills:CommunicationPresentationProblem-solvingAnalytical thinkingCustomer-first mindset

Languages:English

Tech Stack:Moniebook POSPOSCRMCS platform

Company Brief

Moniepoint Group

Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn

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Moniepoint Group

4 days ago

Implementation Officer (Ogun)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute tailored onboarding plans with milestones, timelines, and success metrics from signup to full operational usage.
•Guide customers through initial Moniebook POS setup and configuration to match their workflows.
•Deliver engaging live training sessions (one-on-one and group) so retail staff can use the POS independently.
•Monitor usage data and feature adoption, identify at-risk customers, and provide targeted interventions.
•Maintain customer interaction records in the CRM/CS platform and execute smooth handoffs to Account Managers, escalating complex technical issues as needed.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

•2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably SaaS, retail technology, or POS).
•Must have completed NYSC or have a valid exemption/exclusion certificate.
•Proven ability to onboard customers to software platforms and drive product adoption.
•Excellent communication and presentation skills to train diverse audiences.
•Bachelor’s degree in Business, Technology, Communication, or related field (or equivalent work experience).

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's in Business, Technology, Communication, or related field

Skills:CommunicationPresentationProblem-solvingAnalytical thinkingCustomer-first mindset

Languages:English

Tech Stack:Moniebook POSPOSCRMCS platform

Company Brief

Moniepoint Group

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn