General Dynamics

4 weeks ago

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide Tier 1 help desk support for the Naval Criminal Investigative Service (NCIS) ITD in Quantico, VA. Handle service requests, troubleshoot hardware/software/network issues, and coordinate with specialists to ensure timely incident resolution, delivering strong customer service in a government IT environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Initiate and resolves service request/problem incidents
•Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket
•Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
•Route calls to product line specialists, application, or system support specialists
•Maintains and updates records and tracking databases

Pay and Benefits

Perks:401k

Key Requirements

•2+ years of IT support experience in a Help Desk environment
•Experience with Cisco switches and routers
•Security+ CE certification
•High School Diploma (AAS Preferred)
•US Citizenship required

Experience:2+ years

Education:Bachelor's

Skills:Problem-solvingCustomer serviceCommunication

Certifications:Security+ CE

Tech Stack:Cisco

Eligibility

Security Clearance:Top Secret

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 weeks ago

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Initiate and resolves service request/problem incidents
•Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket
•Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
•Route calls to product line specialists, application, or system support specialists
•Maintains and updates records and tracking databases

Pay and Benefits

Perks:401k

Key Requirements

•2+ years of IT support experience in a Help Desk environment
•Experience with Cisco switches and routers
•Security+ CE certification
•High School Diploma (AAS Preferred)
•US Citizenship required

Experience:2+ years

Education:Bachelor's

Skills:Problem-solvingCustomer serviceCommunication

Certifications:Security+ CE

Tech Stack:Cisco

Eligibility

Security Clearance:Top Secret

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn