Customer Value Architect

Mixpanel
San Francisco, United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Relationship building","Collaboration","Judgment","Stakeholder communication","Prioritization"]

Own the adoption and value plan for a defined book of B2B SaaS accounts, connecting each customer’s Mixpanel investment to measurable outcomes and ROI. Build trusted relationships with business and technical stakeholders, partner with Account Executives and renewal counterparts, and update adoption plans based on usage and health signals. Lead enablement sessions on analytics best practices, triage product issues, and use AI/agentic workflows to deepen customer value.

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FursaFursa
Mixpanel
Mixpanel
1 day ago

Customer Value Architect

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Own the adoption and value plan for a defined book of B2B SaaS accounts, connecting each customer’s Mixpanel investment to measurable outcomes and ROI. Build trusted relationships with business and technical stakeholders, partner with Account Executives and renewal counterparts, and update adoption plans based on usage and health signals. Lead enablement sessions on analytics best practices, triage product issues, and use AI/agentic workflows to deepen customer value.
Location: San Francisco, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the value plan for accounts by connecting customer business problems to the outcomes they measure.
  • •Build relationships with business and technical stakeholders and align Mixpanel capabilities to customer priorities.
  • •Partner with the Account Executive and renewal counterparts using adoption evidence to support expansion and renewal execution.
  • •Monitor usage and health signals, run business reviews, and identify underused features to recommend actions that improve outcomes.
  • •Lead enablement sessions on dashboard design, funnel analysis, and retention modeling; triage product questions and coordinate escalations when needed.

Pay and Benefits

Perks:Health InsuranceVisionDental401kParental LeaveWellness StipendHoliday Break

Key Requirements

  • •2–4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts (or equivalent).
  • •Demonstrated ability to build relationships across a range of stakeholders, including business partners and technical teams.
  • •Ability to translate technical concepts (e.g., data models and product metrics) for non-technical stakeholders.
  • •Growing experience connecting product usage to customer outcomes and ROI.
  • •Hands-on experience with AI or agentic tooling beyond casual use (e.g., MCP-based workflows or LLM copilots).
Experience:2-4 yearsB2B SaaSCustomer successConsulting
Skills:Relationship buildingCollaborationJudgmentStakeholder communicationPrioritization
Languages:English
Tech Stack:AILLM copilotsMCP-based workflows

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn