Manager Retention Sales

Adobe Systems
Munich, Hamburg
Full timeFunction: SalesExperience: 5-10 yearsSkills: ["Coaching","Execution management","Accountability","Forecasting","Cross-functional alignment","Communication"]

Lead a team of Retention Sales Specialists and Solution Account Managers to protect and grow Adobe’s CXO customer base across regulated enterprise and mid-market accounts. Drive renewals, minimize churn, identify early risk, and execute disciplined renewal governance. Partner with Sales, Customer Success, Finance, Deal Desk, and Legal to support complex negotiations, secure value-based positioning, and unlock expansion opportunities while improving renewal operations and forecast accuracy.

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Adobe Systems
Adobe Systems
2 months ago

Manager Retention Sales

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead a team of Retention Sales Specialists and Solution Account Managers to protect and grow Adobe’s CXO customer base across regulated enterprise and mid-market accounts. Drive renewals, minimize churn, identify early risk, and execute disciplined renewal governance. Partner with Sales, Customer Success, Finance, Deal Desk, and Legal to support complex negotiations, secure value-based positioning, and unlock expansion opportunities while improving renewal operations and forecast accuracy.
Location: Munich, Hamburg
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Retention Sales Specialists to achieve renewal and retention targets.
  • •Own renewal outcomes and ensure forecast accuracy and disciplined pipeline management for your portfolio.
  • •Identify renewal risks early, implement clear save plans for at-risk accounts, and drive mitigation.
  • •Establish renewal governance including inspection cadence, deal reviews, and escalation of critical issues.
  • •Partner cross-functionally to secure renewals, support complex negotiations, and drive customer engagement for value realization.

Pay and Benefits

Perks:Learning BudgetChildcare SupportWellness StipendPaid Leave

Key Requirements

  • •Proven experience leading quota-carrying teams in SaaS, ideally in renewals or retention-focused roles.
  • •~5–10 years of experience in SaaS sales with strong exposure to renewals, subscription models, and account management.
  • •Track record delivering against retention, churn, and ARR targets, including complex enterprise renewal cycles.
  • •Strong coaching and execution management skills focused on accountability and performance.
  • •Strong communication skills in English and German; ability to navigate cross-functional environments and drive alignment.
Experience:5-10 yearsSaaSRenewalsSubscription models
Skills:CoachingExecution managementAccountabilityForecastingCross-functional alignmentCommunication
Languages:EnglishGerman

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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