Ashby

1 month ago

Customer Education Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead hands-on, end-to-end customer education initiatives for Ashby by translating complex product workflows into practical learning content. Own development of courses, playbooks, and learning assets; collaborate with Customer Success, Product, PMM, and Recruiting Ops Consulting; and scale education through writing, recording, and reusable learning flows.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets.
•Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it.
•Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today.
•Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters.
•Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time

Pay and Benefits

Salary: USD 135,000 - 153,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquityPaid LeaveHealth Insurance

Key Requirements

•Must be able to translate complex product workflows into clear, practical learning experiences.
•Strong writing skills and ability to teach complex concepts.
•Ability to manage multiple education projects simultaneously and independently.
•Familiarity with Ashby or fluency in Ashby workflows is highly valued.
•Experience turning SME input into scalable learning assets (courses, playbooks, recordings, tutorials).

Experience:SaaSEnterprise softwareCustomer education

Skills:WritingCommunicationProject managementInstructional designTraining

Languages:English

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Ashby

1 month ago

Customer Education Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets.
•Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it.
•Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today.
•Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters.
•Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time

Pay and Benefits

Salary: USD 135,000 - 153,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquityPaid LeaveHealth Insurance

Key Requirements

•Must be able to translate complex product workflows into clear, practical learning experiences.
•Strong writing skills and ability to teach complex concepts.
•Ability to manage multiple education projects simultaneously and independently.
•Familiarity with Ashby or fluency in Ashby workflows is highly valued.
•Experience turning SME input into scalable learning assets (courses, playbooks, recordings, tutorials).

Experience:SaaSEnterprise softwareCustomer education

Skills:WritingCommunicationProject managementInstructional designTraining

Languages:English

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor