Secure Login Assistance Associate I

Interactive Brokers Group
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client service","Communication","Problem-solving","Adaptability"]

Assist clients with secure login issues for IBKR’s security system, handling inquiries via phone, chat, and tickets. Investigate and escalate problems related to client access and help users configure and use IBKR’s two-factor authentication smartphone app. Collaborate on problem management for security protocols while applying strong client service skills and analytical troubleshooting across Windows/macOS and iOS/Android.

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FursaFursa
Interactive Brokers Group
Interactive Brokers Group
1 day ago

Secure Login Assistance Associate I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Assist clients with secure login issues for IBKR’s security system, handling inquiries via phone, chat, and tickets. Investigate and escalate problems related to client access and help users configure and use IBKR’s two-factor authentication smartphone app. Collaborate on problem management for security protocols while applying strong client service skills and analytical troubleshooting across Windows/macOS and iOS/Android.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle client inquiries about IBKR’s security system via phone, chat, and tickets.
  • •Perform problem management focused on security protocols and practices.
  • •Help clients configure and use IBKR’s two-factor authentication smartphone app.
  • •Identify and escalate secure login issues related to the smartphone app.

Pay and Benefits

Perks:Health InsuranceLife InsuranceAnnual BonusMeal Allowance

Key Requirements

  • •Previous experience in a client service role.
  • •Good mastery of Windows and/or macOS systems and basic office applications.
  • •Advanced user knowledge of iOS and Android smartphone operating systems.
  • •Excellent client service skills and the ability to engage clients in conversation.
  • •Analytical problem-solving and ability to learn and adapt to new technologies.
Skills:Client serviceCommunicationProblem-solvingAdaptability
Languages:English
Tech Stack:WindowsMacOSIOSAndroidTwo-factor authenticationSmartphone appsPhoneChatTicketing

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn