Customer Experience Specialist (Sales Associate) - Boston

RealReal
United States
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer obsession","Problem-solving","Organizational skills","Time management","Adaptability"]

Provide exceptional in-store customer service while driving revenue through suggestive selling and deep product knowledge. Manage the consignment drop-off experience, set expectations, and ensure items are reviewed and cataloged for shipment. Resolve consignor inquiries with a solution-oriented approach to build long-term loyalty. Maintain boutique standards through merchandising and store readiness, supporting daily opening and closing procedures while meeting sales goals in a fast-paced, metrics-driven environment.

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FursaFursa
RealReal
RealReal
3 weeks ago

Customer Experience Specialist (Sales Associate) - Boston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide exceptional in-store customer service while driving revenue through suggestive selling and deep product knowledge. Manage the consignment drop-off experience, set expectations, and ensure items are reviewed and cataloged for shipment. Resolve consignor inquiries with a solution-oriented approach to build long-term loyalty. Maintain boutique standards through merchandising and store readiness, supporting daily opening and closing procedures while meeting sales goals in a fast-paced, metrics-driven environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Actively engage customers through suggestive selling and deep product knowledge to exceed daily sales goals.
  • •Perform daily proactive outreach to drive traffic and repeat business.
  • •Educate buyers and consignors on the company’s circular economy mission and the value of sustainable luxury.
  • •Manage consignment drop-off by setting clear expectations on process and valuation.
  • •Maintain boutique standards and store readiness through merchandising, replenishment, and opening/closing procedures.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:Annual Bonus401kHealth InsuranceDentalVisionCommuter BenefitsPaid ParentalPaid LeavePaid Holidays

Key Requirements

  • •1+ years of retail experience in a customer- or business-facing role
  • •Ability to work flexible hours, including holidays, evenings, and weekends
  • •Dedication to delivering an elevated experience for customers and employees
  • •Ability to problem solve to meet customer needs
  • •Maintain a positive, friendly demeanor while representing the brand with integrity and professionalism
Experience:1+ yearsRetailLuxuryConsignment
Skills:Customer obsessionProblem-solvingOrganizational skillsTime managementAdaptability
Tech Stack:Google SuiteSalesforceMac iOSIOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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