Principal CSM, Health Advisory Services

Thrive Global
United States
Workplace: RemoteFull timeUSD 136,000 - 165,000 annuallyFunction: Consulting & AdvisoryExperience: 8+ yearsEducation: bachelorsSkills: ["Account management","Client delivery","Strategic thinking","Communication","Program management"]

Own end-to-end success for a large, strategically critical health/pharma account, serving as the primary Customer Success leader for senior client stakeholders. Independently deliver high-ambiguity strategic work including communications plans, program management timelines, and executive-facing roadmaps. Partner with executive leadership and Sales to drive renewal and expansion, lead QBRs, and proactively surface and mitigate retention, growth, and reputational risks.

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FursaFursa
Thrive Global
Thrive Global
17 hours ago

Principal CSM, Health Advisory Services

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Last checked: 17 hours agoStatus: Live

Job Summary

Own end-to-end success for a large, strategically critical health/pharma account, serving as the primary Customer Success leader for senior client stakeholders. Independently deliver high-ambiguity strategic work including communications plans, program management timelines, and executive-facing roadmaps. Partner with executive leadership and Sales to drive renewal and expansion, lead QBRs, and proactively surface and mitigate retention, growth, and reputational risks.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Own the account relationship end to end as the primary Customer Success owner for a large health/pharma account.
  • •Produce high-ambiguity strategic deliverables including communications plans, program management, campaign timelines, and executive-facing roadmaps.
  • •Partner with executive leadership on first-draft materials for executive review and finalization.
  • •Lead renewal and expansion planning with minimal oversight, partnering with Sales and Leadership and forecasting accurately.
  • •Serve as a trusted executive advisor by leading QBRs, driving alignment, and anticipating/mitigating risk.

Pay and Benefits

Salary: USD 136,000 - 165,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •8–12+ years in Customer Success, account management, or client delivery.
  • •Experience owning enterprise, multi-stakeholder accounts with significant complexity and deal size.
  • •Ability to create structured, executive-ready plans (roadmaps, communications calendars, rollout timelines) from ambiguous or evolving direction.
  • •Strong communication, analytical, problem-solving, and program management skills.
  • •BA/BS degree or equivalent relevant experience.
Experience:8+ years
Education:Bachelor's
Skills:Account managementClient deliveryStrategic thinkingCommunicationProgram management
Tech Stack:SalesforceG SuiteMicrosoft productsZoomCodaLooker

Company Brief

Thrive Global
Provides behavior-change technology, content, and programs aimed at reducing stress and improving well-being for individuals and workplaces through science-backed coaching, digital tools, and corporate wellness solutions.
Industry: Wellness & Preventive Health
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn