Member Services Associate, Travel & Lifestyle

Atlas
United States
Workplace: RemoteFull timeUSD 65,000 - 70,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Written communication","Client-first mindset","Discretion","Organizational skills","Calm under pressure"]

Own end-to-end execution of high-value travel and lifestyle requests for Atlas members, coordinating luxury hotels, flights/private aviation, dining, ground transportation, and complex logistics. Provide concierge-level support via chat with clear communication and strong follow-through, using internal systems and third-party tools to ensure accurate, confirmed bookings. Partner with external hospitality and transportation providers and help scale SOPs, macros, and knowledge bases.

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FursaFursa
Atlas
Atlas
5 days ago

Member Services Associate, Travel & Lifestyle

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end execution of high-value travel and lifestyle requests for Atlas members, coordinating luxury hotels, flights/private aviation, dining, ground transportation, and complex logistics. Provide concierge-level support via chat with clear communication and strong follow-through, using internal systems and third-party tools to ensure accurate, confirmed bookings. Partner with external hospitality and transportation providers and help scale SOPs, macros, and knowledge bases.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members.
  • •Coordinate luxury hotels, resorts, private villas, commercial flights/private aviation, dining/events, and ground transportation/logistics.
  • •Deliver high-touch member support via chat with clear communication and strong follow-through.
  • •Use internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly.
  • •Partner with hotels, concierge partners, transportation providers, and internal stakeholders; contribute to SOPs, macros, and internal knowledge bases.

Pay and Benefits

Salary: USD 65,000 - 70,000 annually
Perks:401kFlexible Time

Key Requirements

  • •2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management.
  • •Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight.
  • •Strong global travel knowledge across top-tier hotels, dining, transportation, and cultural destinations.
  • •Excellent written communication skills with a client-first mindset.
  • •High discretion and comfort handling sensitive member information.
Experience:2-4 yearsLuxury travelConcierge servicesHigh-end lifestyleHospitality
Skills:Written communicationClient-first mindsetDiscretionOrganizational skillsCalm under pressure
Tech Stack:GDSSabreAmadeusApolloZendeskCRM

Company Brief

Atlas
Atlas builds a collaborative workspace platform that helps teams create, organize, and share internal knowledge, playbooks, and documentation with simple editing, structured content, and integrations tailored for remote-first and distributed organizations.
Industry: Enterprise Software
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