Zeelo

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own commercial outcomes for a portfolio of strategic accounts, driving retention, expansion, and long-term revenue growth. Lead full renewal lifecycles for complex, multi-stakeholder accounts using MEDDPICC, build C-suite and economic buyer relationships, and shape measurable expansion opportunities. Partner cross-functionally with Sales, Operations, Product, and Marketing, run structured business reviews, manage churn risk with recovery plans, and negotiate confidently with Procurement and Finance.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own revenue outcomes across a portfolio, including retention, expansion, share of wallet, and revenue-under-contract targets.
•Lead end-to-end renewal lifecycles for high-value, complex accounts, applying MEDDPICC and validating success metrics.
•Identify and shape multi-service expansion opportunities with measurable revenue impact.
•Maintain and run C-suite/economic buyer relationships and structure business reviews across the portfolio.
•Manage churn risk with cross-functional recovery plans, develop multi-year account strategies, and negotiate complex deals to protect margin.

Key Requirements

•Track record owning commercial outcomes across a strategic account portfolio, including revenue growth.
•Experience leading complex, multi-stakeholder renewal and expansion cycles, ideally using MEDDPICC or similar.
•Ability to build credibility with C-suite and economic buyers and shape conversations.
•Commercial acumen to build defensible ROI narratives, protect pricing, and negotiate with Procurement and Finance.
•Strong data fluency to use customer, rider, and operational data to uncover opportunities and influence strategy.

Experience:SaaS

Skills:Commercial negotiationRelationship buildingData fluencyStakeholder managementChurn risk management

Tech Stack:CRM

Company Brief

Zeelo

Provides a managed Transportation-as-a-Service platform delivering employee and student shuttle programs using routing software, operator partnerships and rider apps to optimize safe, reliable and sustainable journeys across the UK, Ireland and North America.

Industry: Mobility Platforms

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Zeelo

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own revenue outcomes across a portfolio, including retention, expansion, share of wallet, and revenue-under-contract targets.
•Lead end-to-end renewal lifecycles for high-value, complex accounts, applying MEDDPICC and validating success metrics.
•Identify and shape multi-service expansion opportunities with measurable revenue impact.
•Maintain and run C-suite/economic buyer relationships and structure business reviews across the portfolio.
•Manage churn risk with cross-functional recovery plans, develop multi-year account strategies, and negotiate complex deals to protect margin.

Key Requirements

•Track record owning commercial outcomes across a strategic account portfolio, including revenue growth.
•Experience leading complex, multi-stakeholder renewal and expansion cycles, ideally using MEDDPICC or similar.
•Ability to build credibility with C-suite and economic buyers and shape conversations.
•Commercial acumen to build defensible ROI narratives, protect pricing, and negotiate with Procurement and Finance.
•Strong data fluency to use customer, rider, and operational data to uncover opportunities and influence strategy.

Experience:SaaS

Skills:Commercial negotiationRelationship buildingData fluencyStakeholder managementChurn risk management

Tech Stack:CRM

Company Brief

Zeelo

Industry: Mobility Platforms

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor