NTT

1 month ago

Service Desk Sr Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide technical support for desktop and laptop users, printers/scanners, and email/messaging through calls, emails, and ticketing. Troubleshoot with basic networking knowledge and Active Directory, and support internal applications. Deliver fluent written and spoken English support and be flexible to work 24x7. Requires at least 2 years of service desk experience in an onsite support environment in Bengaluru.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support for desktop and laptop issues.
•Support printers/scanners and related troubleshooting.
•Handle user requests and incidents via calls, emails, and tickets.
•Use basic networking knowledge, Active Directory, and internal applications to resolve issues.
•Maintain coverage as needed by being flexible to work 24x7.

Key Requirements

•Very fluent English (written and spoken).
•Minimum 2 years Service Desk experience.
•Provide technical support for desktop, laptop, printers and scanners.
•Support via calls, emails, and tickets.
•Basic networking knowledge, Active Directory, and internal applications support; flexible to work 24x7.

Experience:2+ years

Skills:CommunicationTroubleshootingCustomer supportFlexibilityEnglish proficiency

Languages:English

Tech Stack:Active DirectoryPrintersScannersEmailMessagingBasic networkingInternal applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT