Performance Manager

Qantas Airways
Sydney
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 5+ yearsSkills: ["Leadership","Communication","Stakeholder management","Analytical problem-solving","Judgement"]

Lead and inspire a team of Ground Staff to achieve Qantas Ground Services operational and business objectives. Drive employee performance through attendance, fitness-for-work, disciplinary and injury/case management, partnering across HR, Industrial Relations and unions. Oversee day-of-operations escalations, ensure regulatory compliance, and build a safety-focused culture. Use workforce data and practical problem-solving to improve engagement, development and continuous improvement in a fast-paced, highly regulated environment.

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Qantas Airways
Qantas Airways
1 day ago

Performance Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and inspire a team of Ground Staff to achieve Qantas Ground Services operational and business objectives. Drive employee performance through attendance, fitness-for-work, disciplinary and injury/case management, partnering across HR, Industrial Relations and unions. Oversee day-of-operations escalations, ensure regulatory compliance, and build a safety-focused culture. Use workforce data and practical problem-solving to improve engagement, development and continuous improvement in a fast-paced, highly regulated environment.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · 18 months
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire a team of Ground Staff to deliver QGS operational and business objectives.
  • •Manage employee performance including attendance, fitness for work, and disciplinary matters.
  • •Support employee engagement, development and capability building to meet performance criteria and drive continuous improvement.
  • •Oversee day-of-operations escalations while ensuring regulatory compliance in a highly regulated environment.
  • •Handle complex employee cases such as disciplinary processes, injury management and employee welfare initiatives.

Pay and Benefits

Perks:Parental LeaveSalary PackagingTravel Allowance

Key Requirements

  • •5+ years’ experience leading large frontline or operational teams in a high-performance environment.
  • •Strong knowledge of employee performance, case management, attendance management, return-to-work, workplace wellbeing and workforce compliance.
  • •Experience managing complex employee matters including disciplinary processes, fitness-for-work assessments, injury management and employee welfare initiatives.
  • •Track record driving positive safety outcomes and building a strong safety culture in an operational environment.
  • •Exceptional communication and stakeholder management with the ability to engage frontline employees, leaders, HR, Industrial Relations and union representatives.
Experience:5+ yearsAviationFreightLogisticsFrontline operationsWorkforce compliance
Skills:LeadershipCommunicationStakeholder managementAnalytical problem-solvingJudgement
Languages:English

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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