CCM Transaction Services Manager (Ho Chi Minh, -, VN, 700000)

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Interpersonal skills","Customer service","Coaching","Leadership"]

Lead day-to-day planning and prioritisation for transaction services teams, ensuring service delivery aligns with demand statements and agreed operating procedures. Set production and service quality targets, identify improvement opportunities, and manage operational controls to keep operational risk within limits. Manage resources across teams using production management tools, handle escalations promptly, and coach, develop, and recruit team members in line with headcount plans.

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FursaFursa
HSBC
HSBC
5 hours ago

CCM Transaction Services Manager (Ho Chi Minh, -, VN, 700000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead day-to-day planning and prioritisation for transaction services teams, ensuring service delivery aligns with demand statements and agreed operating procedures. Set production and service quality targets, identify improvement opportunities, and manage operational controls to keep operational risk within limits. Manage resources across teams using production management tools, handle escalations promptly, and coach, develop, and recruit team members in line with headcount plans.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Ensure teams deliver in line with demand statements.
  • •Plan and prioritise day-to-day services across teams.
  • •Support implementation of change programmes as directed by the line manager, including Global Standards.
  • •Establish targets for teams to meet Production Quality, Service Quality, and Financial Performance goals and identify service quality improvement opportunities.
  • •Establish team goals, manage performance, coach and develop team members, recruit within headcount plans, and manage resources and controls to keep operational risk within agreed limits, resolving escalations timely.

Key Requirements

  • •Minimum 3 years’ experience in operations or a directly related business/function.
  • •Minimum 2 years’ experience in the role of checker/supervisor.
  • •Clear understanding of multiple operational workflows and associated operational controls.
  • •Proven track record towards high level of customer service.
  • •Effective communication skills and strong interpersonal skills.
Experience:3+ years
Skills:CommunicationInterpersonal skillsCustomer serviceCoachingLeadership

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn