Customer Operations Advisor

HP
Mexico
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Self-driven","Communication","Problem-solving","Analytical mindset","Time management","Prioritization","Emotional intelligence","Growth mindset","Resiliency","Teamwork"]

Own customer inquiries and backlog management for the NA market, using digital tools to manage end-to-end processes. Communicate order status, identify process improvement opportunities, and collaborate with internal teams and customers to resolve business process issues. Provide data-driven recommendations that support customer experience targets (speed, predictability, disputes) and help drive cash flow initiatives. Ensure compliance with HP regulatory policies.

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FursaFursa
HP
HP
12 hours ago

Customer Operations Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own customer inquiries and backlog management for the NA market, using digital tools to manage end-to-end processes. Communicate order status, identify process improvement opportunities, and collaborate with internal teams and customers to resolve business process issues. Provide data-driven recommendations that support customer experience targets (speed, predictability, disputes) and help drive cash flow initiatives. Ensure compliance with HP regulatory policies.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a first point of contact to solve and deliver solutions to customer inquiries.
  • •Manage customer backlog through digital tools and track end-to-end processes.
  • •Communicate order status and process improvement opportunities.
  • •Engage internal teams and customers to resolve business process issues.
  • •Drive cross-functional metric actions to improve Total Customer Experience and support cash flow initiatives (SNI, SIP).

Key Requirements

  • •First level university degree or equivalent experience.
  • •Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
  • •Mastery in English.
  • •Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.).
  • •Problem-solving with an analytical mindset and strong communication skills (verbal and written).
Experience:2-4 yearsSupply chainCustomer serviceProcurementFinancial management
Skills:Self-drivenCommunicationProblem-solvingAnalytical mindsetTime managementPrioritizationEmotional intelligenceGrowth mindsetResiliencyTeamwork
Languages:English
Tech Stack:S4-SAPSAPOrder To CashMicrosoft OfficeExcelPowerPoint

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn