Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Be the primary point of contact for new and existing clients by handling inbound calls and emails, providing detailed information about air quality testing and consulting services, and scheduling appointments. Resolve client enquiries, concerns, and complaints with empathy, escalating complex issues as needed. Maintain accurate client interaction and transaction records in the company database and coordinate with internal technical teams to ensure high-quality service delivery.

Location: Tennessee, Illinois

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for new and existing clients, handling inbound calls and emails.
•Provide detailed information about air quality testing, assessment, and consulting services.
•Schedule appointments and coordinate with technical teams to ensure efficient service delivery.
•Address and resolve client enquiries, concerns, and complaints with empathy and professionalism, escalating complex issues when necessary.
•Maintain accurate records of client interactions and transactions in the company database and liaise with internal departments to meet client needs.

Pay and Benefits

Salary: USD 40 - 50 hourly

Key Requirements

•Proven experience in a customer-facing role such as customer service or client support.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong problem-solving and critical thinking skills to find effective solutions for clients.
•Excellent organisational and time-management skills with the ability to prioritise tasks.
•Proficiency in standard office software; CRM experience is advantageous.

Skills:CommunicationProblem-solvingCritical thinkingOrganisational skillsTime managementEmpathyTeamwork

Tech Stack:CRM systemsOffice software

Company Brief

Qureos

Website

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Qureos

1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Tennessee, Illinois

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for new and existing clients, handling inbound calls and emails.
•Provide detailed information about air quality testing, assessment, and consulting services.
•Schedule appointments and coordinate with technical teams to ensure efficient service delivery.
•Address and resolve client enquiries, concerns, and complaints with empathy and professionalism, escalating complex issues when necessary.
•Maintain accurate records of client interactions and transactions in the company database and liaise with internal departments to meet client needs.

Pay and Benefits

Salary: USD 40 - 50 hourly

Key Requirements

•Proven experience in a customer-facing role such as customer service or client support.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong problem-solving and critical thinking skills to find effective solutions for clients.
•Excellent organisational and time-management skills with the ability to prioritise tasks.
•Proficiency in standard office software; CRM experience is advantageous.

Skills:CommunicationProblem-solvingCritical thinkingOrganisational skillsTime managementEmpathyTeamwork

Tech Stack:CRM systemsOffice software

Company Brief

Qureos

Website