Senior Technical Service Technologist (m/f/d), North and West Africa

Ingredion
Hamburg
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Troubleshooting","Customer focus","Cross-functional collaboration"]

Serve as the lead technical contact for assigned customers and key accounts, delivering deep food-ingredient and application expertise across innovation, troubleshooting, and cost re-engineering. Plan and run complex formulation and process trials with customers, diagnose issues using food technology knowledge, and recommend solutions. Collaborate with technical and commercial stakeholders to prioritize projects, document work, and share results through CRM and internal/external communication.

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FursaFursa
Ingredion
Ingredion
1 month ago

Senior Technical Service Technologist (m/f/d), North and West Africa

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the lead technical contact for assigned customers and key accounts, delivering deep food-ingredient and application expertise across innovation, troubleshooting, and cost re-engineering. Plan and run complex formulation and process trials with customers, diagnose issues using food technology knowledge, and recommend solutions. Collaborate with technical and commercial stakeholders to prioritize projects, document work, and share results through CRM and internal/external communication.
Location: Hamburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the lead technical contact for assigned customers and key accounts, supporting innovation, troubleshooting, and cost re-engineering.
  • •Plan and conduct complex application trials involving formulation and process development or fine-tuning, with customers or on-site.
  • •Evaluate customer recipes, ingredients, and processes to diagnose problems and recommend best-fit solutions.
  • •Leverage relationships across technical and commercial teams to influence, drive, and prioritize projects aligned with strategy.
  • •Document technical work centrally and communicate project results internally and externally, including recording activities in CRM.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •Degree (or equivalent) in Food Technology, Food Engineering, or a relevant discipline.
  • •Strong experience in a Technical Service, NPD, or Applications team within specialty food ingredients.
  • •Knowledge of dairy, savoury, and beverage applications, including interactions with food ingredients, systems, and processing.
  • •Track record of delivering product innovation and technically supporting customers in the food industry.
  • •Fluent French and English communication skills (written and verbal) are mandatory.
Experience:Food industry
Education:
Skills:CommunicationProblem-solvingTroubleshootingCustomer focusCross-functional collaboration
Languages:FrenchEnglish
Tech Stack:CRMKnowledge Management

Company Brief

Ingredion
Ingredion is a global ingredient solutions company that develops and supplies sweeteners, starches, texturizers, and plant-based ingredients for food, beverage, industrial, and animal nutrition markets.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Westchester, United States
Founded: 1906
WebsiteLinkedIn