Customer Engagement Lead (fixed-term)

SAP
Copenhagen
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: mastersSkills: ["Customer-focused mindset","Strategic thinking","Collaboration skills","Communication skills","Problem-solving"]

Drive customer engagement by understanding customer needs and ensuring a seamless customer journey. You’ll support sales and marketing initiatives, provide customer support across phone, email, and chat, and coordinate preperation for customer engagements with the Denmark Managing Director. Build relationships with key internal stakeholders and collaborate with external partners and vendors to deliver an exceptional customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

Customer Engagement Lead (fixed-term)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Drive customer engagement by understanding customer needs and ensuring a seamless customer journey. You’ll support sales and marketing initiatives, provide customer support across phone, email, and chat, and coordinate preperation for customer engagements with the Denmark Managing Director. Build relationships with key internal stakeholders and collaborate with external partners and vendors to deliver an exceptional customer experience.
Location: Copenhagen
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Assist in sales and marketing initiatives to promote SAP software products and services.
  • •Provide customer support via phone, email, and chat.
  • •Work with the Denmark Managing Director to prepare for customer engagements and keep them informed on customer news and annual reports.
  • •Build and maintain relationships with key internal stakeholders, including department heads and the MD’s office.
  • •Collaborate with external partners and vendors to ensure exceptional customer service delivery.
Travel: Low travel

Key Requirements

  • •Graduate or Master’s degree in Business, IT, or a related field.
  • •Proficiency in Danish and English.
  • •Strong analytical and problem-solving skills.
  • •Excellent communication and stakeholder management skills.
  • •Basic understanding of sales and customer service principles.
Education:Master's in Business, IT, or related field
Skills:Customer-focused mindsetStrategic thinkingCollaboration skillsCommunication skillsProblem-solving
Languages:DanishEnglish
Tech Stack:Microsoft Office

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor