Customer Service Representative

Teletech
Sydney
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal","Relationship-building","Time management","Typing"]

Customer Service Representative role supporting luxury brand vehicle owners with end-to-end service requirements, focusing on active listening, accurate documentation in the CRM, and delivering exceptional service with a team that values collaboration and growth in a non-high-volume environment.

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FursaFursa
Teletech
Teletech
6 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Customer Service Representative role supporting luxury brand vehicle owners with end-to-end service requirements, focusing on active listening, accurate documentation in the CRM, and delivering exceptional service with a team that values collaboration and growth in a non-high-volume environment.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle incoming and outgoing phone calls using typical contact center technology.
  • •Communicate verbally and in writing with internal and external customers.
  • •Prioritize concern resolution and customer satisfaction, focusing on urgent matters.
  • •Accurately input and retrieve relevant information in the CRM system.
  • •Escalate cases for assistance when required to ensure customer back on the road swiftly.

Pay and Benefits

Perks:Free Parking

Key Requirements

  • •Completed a High School Certificate.
  • •At least 1 year of work experience in a customer service role.
  • •Strong verbal and written communication skills; Detailed listening skills; Strong customer service, interpersonal, and relationship-building skills.
  • •Typing skills (minimum 30 wpm) and proficiency in MS Office, Email, SMS and Chat.
  • •Ability to prioritize urgent matters and manage time effectively while inputting/retrieving information in a CRM.
Experience:1+ yearsCustomer service
Education:High School
Skills:CommunicationInterpersonalRelationship-buildingTime managementTyping

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn