Customer Support Representative- Bilingual/French

Sutherland
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Problem-diagnosis","Multi-tasking","Customer focus"]

Support customers for a streaming media and entertainment client by handling billing inquiries, accessing and verifying customer records, and troubleshooting issues using provided tools and resources. Determine causes, resolve or escalate problems as needed, and recommend solutions with follow-up. This US work-from-home role requires bilingual French/English communication and experience in a customer service/contact center environment, including basic streaming troubleshooting.

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FursaFursa
Sutherland
Sutherland
1 day ago

Customer Support Representative- Bilingual/French

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support customers for a streaming media and entertainment client by handling billing inquiries, accessing and verifying customer records, and troubleshooting issues using provided tools and resources. Determine causes, resolve or escalate problems as needed, and recommend solutions with follow-up. This US work-from-home role requires bilingual French/English communication and experience in a customer service/contact center environment, including basic streaming troubleshooting.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support for general billing inquiries.
  • •Access customer records and verify account information.
  • •Troubleshoot and resolve issues, determining causes and escalating when necessary.
  • •Recommend solutions based on identified potential needs and follow up with customers.
  • •Use a variety of tools, resources, and applications to handle customer support requests.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveTrainingEap

Key Requirements

  • •Bilingual French and English proficiency (verbal and written).
  • •Work from home requirements: excellent internet (at least 5 Mbps upload/30 Mbps download) plus an in-house network and hard-wired connection; wireless/satellite not compatible.
  • •A quiet, secure, distraction-free place to work.
  • •Experience in a customer service or contact center environment with a strong focus on exceptional customer experience.
  • •Basic streaming support/troubleshooting experience (phones, smart TVs) and PC skills with Microsoft Office (Outlook, Word, Excel), plus CRM experience (preferred).
Experience:TelecommunicationsStreaming servicesContact centerCustomer service
Skills:CommunicationProblem-solvingProblem-diagnosisMulti-taskingCustomer focus
Languages:EnglishFrench
Tech Stack:Microsoft OfficeOutlookWordExcelCRMStreaming servicesSmart TVs

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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