Systems Support Engineer

Akamai Technologies
San Jose
Workplace: RemoteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Mentorship","Collaboration","Problem-solving","Analytical skills","Stakeholder management"]

Provide 24/5 support for cloud and on-premises applications, owning investigation and resolution of complex issues with internal support, operations, and engineering teams. Support and mentor SAAS/Linux and on-prem application engineers, establish processes for unclear technical problems, and ensure Oracle Cloud HCM stability. Handle HCM data migration and reporting, build SQL/PL-SQL and HCM extracts workstreams, and develop integrations using OIC, SOA, and REST APIs.

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FursaFursa
Akamai Technologies
Akamai Technologies
1 day ago

Systems Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide 24/5 support for cloud and on-premises applications, owning investigation and resolution of complex issues with internal support, operations, and engineering teams. Support and mentor SAAS/Linux and on-prem application engineers, establish processes for unclear technical problems, and ensure Oracle Cloud HCM stability. Handle HCM data migration and reporting, build SQL/PL-SQL and HCM extracts workstreams, and develop integrations using OIC, SOA, and REST APIs.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide cloud and on-prem application support, investigating and resolving complex problems with internal teams.
  • •Support and mentor SAAS/Linux/on-prem application engineers within the team.
  • •Understand architecture and establish processes for on-premises and cloud applications, including undefined technical issues.
  • •Provide expertise for Oracle HCM data migration, Extracts, and reports, supporting HCM application requirements with stakeholders.
  • •Identify and resolve technical issues to ensure system stability and performance, including debugging Oracle HCM issues.

Key Requirements

  • •2+ years of experience and a bachelor’s degree in computer science/engineering or a relevant field.
  • •Expertise in Oracle Cloud HCM modules (e.g., Core HR, ORC, Benefits, Talent Management, Learning Journeys, Alerts).
  • •Execute Oracle Cloud HCM data migrations using tools such as HDL (HCM Data Loader) and HSDL.
  • •Build custom reports and business processes using SQL, PL/SQL, Fast Formulas, HCM Extracts, BI Publisher, and OTBI.
  • •Develop and manage Oracle Cloud integrations using OIC, SOA, REST APIs, or similar middleware.
Experience:2+ years
Education:Bachelor's in Computer Science/Engineering
Skills:MentorshipCollaborationProblem-solvingAnalytical skillsStakeholder management
Tech Stack:Oracle Cloud HCMSaaSLinuxHDL (HCM Data Loader)HSDLSQLPL/SQLFast FormulasHCM ExtractsBI PublisherOTBIOICSOAREST APIsMiddlewareExtractsReportsIntegrationsRole-based accessSecurity profiles

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn