Senior Software Engineer, Enterprise Engineering

Amplitude
San Francisco
Workplace: HybridFull timeUSD 183,000 - 276,000 annuallyFunction: Software EngineeringSkills: ["Communication","Empathetic communication","Judgment","Decisive execution","Ownership"]

Serve as a forward-deployed enterprise engineer for key customers, providing technically credible, end-to-end ownership of issues. Debug across the stack for root cause, ship fixes and features, and validate outcomes with customers. Build and improve product/platform capabilities in Unthread (Slack aggregation/workflow layer), coordinate urgent customer responses, and partner with customer-facing and product teams to reduce recurring pain through better tooling, observability, and documentation.

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FursaFursa
Amplitude
Amplitude
1 day ago

Senior Software Engineer, Enterprise Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a forward-deployed enterprise engineer for key customers, providing technically credible, end-to-end ownership of issues. Debug across the stack for root cause, ship fixes and features, and validate outcomes with customers. Build and improve product/platform capabilities in Unthread (Slack aggregation/workflow layer), coordinate urgent customer responses, and partner with customer-facing and product teams to reduce recurring pain through better tooling, observability, and documentation.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve on the engineering front line for key customer accounts in Unthread, our Slack aggregation and workflow layer.
  • •Answer technical questions by reading code, tracing behavior, inspecting production signals, and explaining the answer directly.
  • •Diagnose, fix, and validate bugs and implement product/platform features when it’s the fastest, highest-quality path.
  • •Act as engineering point of contact for urgent account issues in Slack channels, coordinating responses while retaining technical ownership.
  • •Identify recurring patterns and improve tooling, documentation, observability, APIs, and product surfaces to prevent repeat issues.

Pay and Benefits

Salary: USD 183,000 - 276,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveLearning BudgetEquity

Key Requirements

  • •Strong software engineering experience with production-quality code in a large, evolving codebase.
  • •Generalist mindset with depth in backend, distributed systems, infrastructure, data systems, or developer platforms.
  • •Excellent debugging skills to move from an imprecise report to reproducible issues, root cause, and robust fixes.
  • •Comfort operating in production using logs, traces, and metrics to reason about system behavior.
  • •Clear, empathetic communication with technical and non-technical stakeholders, especially under urgent situations.
Skills:CommunicationEmpathetic communicationJudgmentDecisive executionOwnership
Tech Stack:SlackLogsTracesMetrics

Company Brief

Amplitude
Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn