Flywire

2 weeks ago

Payment Experience Associate, Spanish/Portuguese (Customer Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for Flywire customers, guiding them through their payment process and troubleshooting complex payer issues. Handle inquiries via phone, chat, email, and other channels with speed, professionalism, and empathy. Proactively follow up on unresolved requests, manage escalations from Associate I, and use customer feedback to spot payment trends and improve service delivery.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop a substantial understanding of Flywire products, services, and policies to provide accurate, efficient, personalized solutions.
•Address complex customer questions and concerns via phone, chat, email, and other contact channels.
•Solve complex payment problems using software tools and by collaborating with team members and other departments.
•Conduct daily follow-up on previously unresolved requests and handle escalations from Associate I.
•Collect and report customer feedback to identify payment issues and payer trends, escalating insights to senior members.

Pay and Benefits

Salary: USD 40,000 - 52,000 annually

Key Requirements

•3+ years of experience in customer support, with a background in banking or payments as a plus.
•Business proficiency in English and Spanish or Portuguese.
•Ability to work business hours aligned with the US Pacific Time zone.
•Strong written and verbal communication skills across phone, chat, and email, with accurate documentation.
•Ability to work flexible hours, including weekends and public holidays, when needed.

Experience:Customer supportBankingPayments

Skills:EmpathyCommunicationProblem-solvingResilienceCultural awareness

Languages:EnglishSpanishPortuguese

Tech Stack:WeChatWhatsApp

Company Brief

Flywire

Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Flywire

2 weeks ago

Payment Experience Associate, Spanish/Portuguese (Customer Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop a substantial understanding of Flywire products, services, and policies to provide accurate, efficient, personalized solutions.
•Address complex customer questions and concerns via phone, chat, email, and other contact channels.
•Solve complex payment problems using software tools and by collaborating with team members and other departments.
•Conduct daily follow-up on previously unresolved requests and handle escalations from Associate I.
•Collect and report customer feedback to identify payment issues and payer trends, escalating insights to senior members.

Pay and Benefits

Salary: USD 40,000 - 52,000 annually

Key Requirements

•3+ years of experience in customer support, with a background in banking or payments as a plus.
•Business proficiency in English and Spanish or Portuguese.
•Ability to work business hours aligned with the US Pacific Time zone.
•Strong written and verbal communication skills across phone, chat, and email, with accurate documentation.
•Ability to work flexible hours, including weekends and public holidays, when needed.

Experience:Customer supportBankingPayments

Skills:EmpathyCommunicationProblem-solvingResilienceCultural awareness

Languages:EnglishSpanishPortuguese

Tech Stack:WeChatWhatsApp

Company Brief

Flywire

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor