Collision Customer Service Rep - Plano TX

AutoNation
Plano
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Organizational skills","Problem-solving","Customer service"]

As a Collision Concierge, you’ll help AutoNation Dealership customers with collision repair needs by coordinating services with the local AutoNation Collision Center. You’ll greet customers, discuss repair options, document repair needs and estimated costs, seek approval, and keep customers updated on vehicle repair status. The role also processes transactions with full compliance to state and federal laws while delivering an exceptional customer experience that drives loyalty and referrals.

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FursaFursa
AutoNation
AutoNation
1 month ago

Collision Customer Service Rep - Plano TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

As a Collision Concierge, you’ll help AutoNation Dealership customers with collision repair needs by coordinating services with the local AutoNation Collision Center. You’ll greet customers, discuss repair options, document repair needs and estimated costs, seek approval, and keep customers updated on vehicle repair status. The role also processes transactions with full compliance to state and federal laws while delivering an exceptional customer experience that drives loyalty and referrals.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers and discuss repair options on the service drive or in the sales department.
  • •Document customer repair needs and estimated costs, and seek customer approval for needed repairs.
  • •Update customers and internal associates on vehicle repair status in partnership with the collision center.
  • •Understand basic parameters of collision repair and insurance programs (DRP and non-DRP).
  • •Process transactions, ensure compliance with state and federal laws, and follow up to meet customer expectations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kMaternity Benefits

Key Requirements

  • •Proven ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Detail-oriented and organized.
  • •Demonstrated communication, consultative, interpersonal, and organizational skills.
  • •Must have a valid, in-state driver’s license with an acceptable, safe driving record.
Skills:CommunicationInterpersonal skillsOrganizational skillsProblem-solvingCustomer service
Licenses:In-state driver's license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn