BlackStone eIT

2 days ago

IT Support Engineer/Agent (Syrian-Jordanian - Indian)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide end-user IT support by receiving and resolving incidents and service requests through an ITSM platform. Support Windows laptops and desktops, Microsoft 365, printers, peripherals, meeting-room and conferencing equipment, and workplace applications. Manage user access, identity support, endpoint device lifecycle, and accurate asset records. Escalate unresolved issues with full diagnostics and maintain knowledge articles to improve first-contact resolution.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Receive, diagnose, and resolve incidents and service requests via approved ITSM processes and support procedures.
•Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard workplace applications.
•Provide user-account, access, password, and Microsoft 365 support within approved identity and security controls.
•Configure, deploy, replace, and recover endpoint devices while maintaining accurate asset and assignment records.
•Escalate unresolved issues with complete diagnostics and maintain knowledge articles and resolution notes to improve first-contact resolution.

Key Requirements

•Minimum 5 years of professional end-user computing, desktop support, or service support experience.
•Strong hands-on experience with Windows endpoints and Microsoft 365, plus hardware troubleshooting and printer support.
•Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM ticketing tools.
•ITIL 4 Foundation and/or CompTIA A+/Network+ or Microsoft Endpoint certification preferred.
•Professional customer-service skills, clear ticket documentation, and the ability to work independently onsite.

Experience:5+ yearsEnd-user computingDesktop supportIT service supportUAE government support

Education:Bachelor's

Skills:Customer serviceIndependent workDocumentationProblem diagnosis

Certifications:ITIL 4 FoundationCompTIA A+CompTIA Network+Microsoft Endpoint

Languages:ArabicEnglish

Tech Stack:ITSMWindowsMicrosoft 365Active DirectoryEntra IDIntuneMDMEndpoint managementPrintersHardware troubleshooting

Company Brief

BlackStone eIT

Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.

Industry: Consulting

Website

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BlackStone eIT

2 days ago

IT Support Engineer/Agent (Syrian-Jordanian - Indian)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Receive, diagnose, and resolve incidents and service requests via approved ITSM processes and support procedures.
•Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard workplace applications.
•Provide user-account, access, password, and Microsoft 365 support within approved identity and security controls.
•Configure, deploy, replace, and recover endpoint devices while maintaining accurate asset and assignment records.
•Escalate unresolved issues with complete diagnostics and maintain knowledge articles and resolution notes to improve first-contact resolution.

Key Requirements

•Minimum 5 years of professional end-user computing, desktop support, or service support experience.
•Strong hands-on experience with Windows endpoints and Microsoft 365, plus hardware troubleshooting and printer support.
•Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM ticketing tools.
•ITIL 4 Foundation and/or CompTIA A+/Network+ or Microsoft Endpoint certification preferred.
•Professional customer-service skills, clear ticket documentation, and the ability to work independently onsite.

Experience:5+ yearsEnd-user computingDesktop supportIT service supportUAE government support

Education:Bachelor's

Skills:Customer serviceIndependent workDocumentationProblem diagnosis

Certifications:ITIL 4 FoundationCompTIA A+CompTIA Network+Microsoft Endpoint

Languages:ArabicEnglish

Tech Stack:ITSMWindowsMicrosoft 365Active DirectoryEntra IDIntuneMDMEndpoint managementPrintersHardware troubleshooting

Company Brief

BlackStone eIT

Industry: Consulting

Website