Global Operations SRE

Amadeus
Bogotá
Workplace: HybridFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Organizational follow-up","Multi-tasking"]

Own customer and internal communication channels during critical severity incidents, coordinating major incident recovery with global expert teams across Global Operations, R&D, and relevant technology groups. Drive restoration of business services, make decisions to reduce client impact, and chair worldwide calls to keep regions and account teams informed. Document incidents and follow-up actions, identify service improvement opportunities, and contribute to stability exposure remediation and incident management best practices.

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Amadeus
Amadeus
22 hours ago

Global Operations SRE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own customer and internal communication channels during critical severity incidents, coordinating major incident recovery with global expert teams across Global Operations, R&D, and relevant technology groups. Drive restoration of business services, make decisions to reduce client impact, and chair worldwide calls to keep regions and account teams informed. Document incidents and follow-up actions, identify service improvement opportunities, and contribute to stability exposure remediation and incident management best practices.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Coordinate major incident recovery to restore business services as rapidly as possible, setting up and leading communication channels between expert teams and driving joint investigation and recovery efforts.
  • •Ensure appropriate internal and external communications to senior management, regions, impacted customers, and account teams during business-critical incidents.
  • •Document incidents for post-recovery follow-up within 24 hours, supporting customer-facing teams with customer questions and capturing incident management best practices.
  • •Proactively identify service improvement opportunities and address unacceptable service levels; contribute to stability exposure awareness, remediation strategy, and major changes preparation/execution.
  • •Maintain and develop knowledge of company technologies through regular checkpoints with expert teams and build strong relationships with global business and technology contacts.

Pay and Benefits

Perks:Annual BonusHealth InsurancePaid Leave

Key Requirements

  • •Degree in Engineering, preferably Computer Engineering.
  • •Strong experience in ITIL practices, including Incident, Problem, Change, and Configuration/Release Management in a large enterprise environment.
  • •Strong knowledge of incident management best practices and systems.
  • •Expertise across technical areas including cloud (MS Azure), networking (load balancers, firewalls, external network providers), middleware (MQ), databases (Oracle, MS SQL), and systems (Linux, Windows).
  • •Experience with monitoring and dashboard building (e.g., Ambrosia, Grafana, Splunk, Hadoop/Kafka) and strong communication skills; English required.
Education:Bachelor's
Skills:CommunicationProblem-solvingLeadershipOrganizational follow-upMulti-tasking
Certifications:ITIL Foundation
Languages:English
Tech Stack:MS AzureLoad BalancersFirewallsPro-lexicDistilImpervaMQOracleMS SQLLinuxWindowsAmbrosiaGrafanaSplunkHadoopKafka

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn