DataDog

3 months ago

Customer Success Manager (Key Accounts)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Customer Success Manager responsible for onboarding, expanding relationships, and maximizing value within existing accounts. You will own the full lifecycle for growth opportunities, act as trusted advisor to ensure customers derive maximum value from Datadog, monitor usage for renewal risks, and collaborate with Support, Product, Finance, and Legal to ensure a seamless customer experience.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with the sales team to ensure smooth onboarding and transition for new customers
•Proactively build relationships with customers to establish mutual trust and long-term engagement
•Lead the full sales cycle for growth opportunities within existing accounts (upsell/cross-sell)
•Act as trusted advisor to ensure customers are leveraging the Datadog solution effectively
•Monitor usage trends to identify renewal risks and promote higher adoption rates across accounts

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEsppEquity

Key Requirements

•5-7 years of experience in a customer account facing role
•strong communicator with excellent attention to detail
•ability to build long-term relationships and drive value for customers
•experience negotiating contract terms and pricing objections for upsell/cross-sell
•comfortable navigating a fluid, solution-focused environment

Experience:5-7 yearsSaaSCloudEnterprise software

Skills:CommunicationRelationship managementNegotiationAttention to detail

Languages:English

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

3 months ago

Customer Success Manager (Key Accounts)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with the sales team to ensure smooth onboarding and transition for new customers
•Proactively build relationships with customers to establish mutual trust and long-term engagement
•Lead the full sales cycle for growth opportunities within existing accounts (upsell/cross-sell)
•Act as trusted advisor to ensure customers are leveraging the Datadog solution effectively
•Monitor usage trends to identify renewal risks and promote higher adoption rates across accounts

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEsppEquity

Key Requirements

•5-7 years of experience in a customer account facing role
•strong communicator with excellent attention to detail
•ability to build long-term relationships and drive value for customers
•experience negotiating contract terms and pricing objections for upsell/cross-sell
•comfortable navigating a fluid, solution-focused environment

Experience:5-7 yearsSaaSCloudEnterprise software

Skills:CommunicationRelationship managementNegotiationAttention to detail

Languages:English

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn