Solution Consultant

Everbridge
Norway
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer management","Critical thinking","Analytic thinking","Problem-solving","Time management","Stakeholder management"]

Provide remote, home-based support for large Everbridge clients, partnering with their business continuity teams during deployment and ongoing solution utilization. Deliver technical consultancy and training, offer project management support, and act as a customer advocate and escalation point. Establish client governance, run stakeholder meetings and quarterly business reviews, track customer satisfaction KPIs, troubleshoot technical issues, and coordinate documentation and escalation for fast resolution.

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FursaFursa
Everbridge
Everbridge
10 hours ago

Solution Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide remote, home-based support for large Everbridge clients, partnering with their business continuity teams during deployment and ongoing solution utilization. Deliver technical consultancy and training, offer project management support, and act as a customer advocate and escalation point. Establish client governance, run stakeholder meetings and quarterly business reviews, track customer satisfaction KPIs, troubleshoot technical issues, and coordinate documentation and escalation for fast resolution.
Location: Norway
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide oversight and management for deployment planning, solution adoption, and technical issue resolution.
  • •Establish a formal governance model with clients and conduct periodic stakeholder meetings and quarterly business reviews.
  • •Develop and deliver a continuous product education and awareness program, including training sessions.
  • •Set and track customer satisfaction KPIs and develop and manage action plans to improve those metrics.
  • •Troubleshoot customer concerns, document critical issues, and escalate them for timely resolution while reporting customer feedback internally.
Travel: Low travel

Key Requirements

  • •3+ years in an on-site customer facing support or consulting role (professional services, account management, project management, customer service, etc.).
  • •Good project management skills.
  • •Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
  • •Proven track record coordinating internal departments and resources to solve complex customer support or implementation problems.
  • •Excellent verbal, written, and interpersonal communication skills.
Education:
Skills:CommunicationCustomer managementCritical thinkingAnalytic thinkingProblem-solvingTime managementStakeholder management
Tech Stack:Microsoft Office SuiteSalesforce.comWeb based applicationsInternet hosted applicationsComputer securityTelephonyNetworking

Company Brief

Everbridge
Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Burlington, United States
Founded: 2002
WebsiteLinkedIn