Customer Care Specialist I (Manheim)

AutoTrader.com
United States
Workplace: HybridFull timeUSD 16.59 - 24.86 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Prioritization"]

Handle inbound customer requests across phone, email, chat, and ticketing systems. Listen professionally, troubleshoot and resolve standard technical and account issues, and escalate complex problems to internal teams. Document interactions and follow security protocols while collaborating to ensure timely resolution. Provide customer education and maintain service-quality relationships, with flexible scheduling including evenings, weekends, and holidays.

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FursaFursa
AutoTrader.com
AutoTrader.com
2 days ago

Customer Care Specialist I (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle inbound customer requests across phone, email, chat, and ticketing systems. Listen professionally, troubleshoot and resolve standard technical and account issues, and escalate complex problems to internal teams. Document interactions and follow security protocols while collaborating to ensure timely resolution. Provide customer education and maintain service-quality relationships, with flexible scheduling including evenings, weekends, and holidays.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and respond to customer requests via phone, email, chat, and ticketing systems.
  • •Listen actively, demonstrate professionalism, and troubleshoot/resolve standard technical and account issues.
  • •Escalate complex issues to appropriate internal teams or specialists.
  • •Document customer interactions, issues, and resolutions in company systems while following security protocols.
  • •Collaborate with internal teams to ensure timely issue resolution and support customer education/training as needed.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED.
  • •Generally less than 2 years of related experience.
  • •Flexibility to work evenings, weekends, and holidays as required.
  • •Experience in a contact-center, metrics-driven environment.
  • •Strong oral and written communication skills, with foundational computer and technology/internet/email knowledge.
Experience:Contact center
Education:High School
Skills:CommunicationMultitaskingPrioritization
Languages:EnglishSpanish
Tech Stack:PhoneEmailChatTicketing systemsInternet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn