Dealer Order Management Representative

Trane Technologies
United States
Workplace: HybridFull timeUSD 31,600 - 56,349.99 hourlyFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: associatesSkills: ["Customer focus","Communication","Problem solving","Listening","Change readiness"]

Serve as the front-line contact for customers and internal sales partners for HVAC order management. You’ll handle order inquiries by identifying models, finding pricing and availability, matching systems, and recommending solutions. Own the end-to-end customer order experience—from order entry and promise dates through invoicing—across phone, email, text, and chat, while collaborating with multiple teams and running reports to resolve holds and misses.

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Trane Technologies
Trane Technologies
1 day ago

Dealer Order Management Representative

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the front-line contact for customers and internal sales partners for HVAC order management. You’ll handle order inquiries by identifying models, finding pricing and availability, matching systems, and recommending solutions. Own the end-to-end customer order experience—from order entry and promise dates through invoicing—across phone, email, text, and chat, while collaborating with multiple teams and running reports to resolve holds and misses.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Respond to and resolve order management inquiries from customers and internal partners.
  • •Provide customer support for order activities including model identification, pricing and availability, system match-ups, promotions, and system solutions.
  • •Process customer orders with promise dates and order entry, collaborating with multiple teams to complete the end-to-end order process.
  • •Manage customer orders through invoicing via phone, email, text, or chat to ensure customer satisfaction.
  • •Run order reports and coordinate fixes for misses/holds, closing open orders/returns and supporting continuous improvement.

Pay and Benefits

Salary: USD 31,600 - 56,349.99 hourly
Perks:Health InsuranceWellness StipendFertility CoverageAdoption AssistancePaid LeavePaid Holidays401k MatchTuition AssistanceStudent Debt

Key Requirements

  • •Associate degree; Bachelor’s Degree preferred.
  • •2+ years of experience in customer service or inside/outside sales, preferably in an industrial environment.
  • •Relentless customer focus.
  • •Excellent verbal and written communication skills, including active listening.
  • •Strong problem solving and comfort with change.
Experience:2+ yearsIndustrial environment
Education:Associate's
Skills:Customer focusCommunicationProblem solvingListeningChange readiness

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn