S&P Global

3 weeks ago

Customer Success Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the Customer Success team for the M&A Deals platform, coaching and mentoring Customer Success Managers while setting scalable processes and standards. Partner with Product, Sales, Marketing, and Account Management to drive customer adoption, retention, and satisfaction. Own KPIs including engagement, product adoption, GRR, NRR, and renewals, manage reporting and dashboards, and ensure CRM hygiene. Support complex escalations and drive continuous improvement.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Customer Success Managers, including regular 1:1s, training, and structured feedback.
•Establish Customer Success processes and best practices, including playbooks, templates, and customer communications.
•Standardize onboarding, engagement, renewal, and risk management processes, continuously improving team efficiency.
•Own the team’s KPIs (engagement, product adoption, retention, GRR, NRR, and renewals) and manage monthly commission/incentive payments.
•Drive best-in-class customer service, support escalations, and partner with Product teams to capture feedback and prioritize enhancements.

Pay and Benefits

Perks:Health InsuranceLearning BudgetRetirement

Key Requirements

•Previous experience leading or mentoring Customer Success, Account Management, or Client Services teams.
•Strong coaching and people development skills with a passion for helping others succeed.
•Excellent communication and stakeholder management skills.
•Strong analytical mindset with the ability to interpret dashboards and performance metrics.
•Experience using CRM and Customer Success platforms such as Salesforce, ChurnZero, Outreach, or similar.

Skills:CoachingPeople developmentCommunicationStakeholder managementAnalytical mindset

Tech Stack:SalesforceChurnZeroOutreachCRM

Company Brief

S&P Global

Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn

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S&P Global

3 weeks ago

Customer Success Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Customer Success Managers, including regular 1:1s, training, and structured feedback.
•Establish Customer Success processes and best practices, including playbooks, templates, and customer communications.
•Standardize onboarding, engagement, renewal, and risk management processes, continuously improving team efficiency.
•Own the team’s KPIs (engagement, product adoption, retention, GRR, NRR, and renewals) and manage monthly commission/incentive payments.
•Drive best-in-class customer service, support escalations, and partner with Product teams to capture feedback and prioritize enhancements.

Pay and Benefits

Perks:Health InsuranceLearning BudgetRetirement

Key Requirements

•Previous experience leading or mentoring Customer Success, Account Management, or Client Services teams.
•Strong coaching and people development skills with a passion for helping others succeed.
•Excellent communication and stakeholder management skills.
•Strong analytical mindset with the ability to interpret dashboards and performance metrics.
•Experience using CRM and Customer Success platforms such as Salesforce, ChurnZero, Outreach, or similar.

Skills:CoachingPeople developmentCommunicationStakeholder managementAnalytical mindset

Tech Stack:SalesforceChurnZeroOutreachCRM

Company Brief

S&P Global

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn