Facility Manager

Serco
Oxford
Workplace: OnsiteFull timeGBP 32,870.95+Function: Facilities, Workplace & Physical OperationsSkills: ["Leadership","Communication","Relationship-building","Customer focus","Data-driven decision making"]

Lead the day-to-day operation of a busy leisure facility, ensuring safe, welcoming, high-performing services through strong health, safety and environmental compliance. Partner with the General Manager to deliver operational plans and sustainable growth, and manage, coach and develop Duty Managers and departmental leaders. Drive excellent customer service using performance data and KPIs, and support facility readiness, keyholder duties and emergency response when required.

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FursaFursa
Serco
Serco
1 day ago

Facility Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 41 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead the day-to-day operation of a busy leisure facility, ensuring safe, welcoming, high-performing services through strong health, safety and environmental compliance. Partner with the General Manager to deliver operational plans and sustainable growth, and manage, coach and develop Duty Managers and departmental leaders. Drive excellent customer service using performance data and KPIs, and support facility readiness, keyholder duties and emergency response when required.
Location: Oxford
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Facilities, Workplace & Physical Operations
Seniority: Manager level

Key Responsibilities

  • •Lead safe, effective and efficient operation of the facility with strong health, safety and environmental compliance.
  • •Support the General Manager with operational plans, business objectives and sustainable growth.
  • •Manage, coach and develop Duty Managers and departmental leaders.
  • •Drive excellent customer service and build trust with customers, stakeholders and the local community.
  • •Use performance data and KPIs to identify continuous improvement opportunities, and support facility readiness, keyholder duties and emergency response when required.

Pay and Benefits

Salary: GBP 32,870.95
Perks:Gym MembershipPaid LeavePensionLearning Budget

Key Requirements

  • •Experience in facilities management, leisure operations or a similar operational leadership environment.
  • •Proven ability to lead, motivate and develop teams while creating a positive, engaged workplace culture.
  • •Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
  • •Confident using operational and performance data and KPIs to make decisions and create solutions.
  • •Confident swimmer; National Pool Lifeguard Qualification and National Pool Plant Operators Certificate are desirable (training provided).
Experience:Leisure operationsFacilities management
Skills:LeadershipCommunicationRelationship-buildingCustomer focusData-driven decision making
Certifications:National Pool Lifeguard QualificationNational Pool Plant Operators Certificate
Tech Stack:KPIsPerformance data

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn