Customer Quality Manager

Eaton
Netherlands
Workplace: HybridFull timeFunction: Quality & Regulatory (Non-Software)Experience: 10+ yearsEducation: mastersSkills: ["Leadership","Communication","Interpersonal skills","Customer advocacy","Cross-functional collaboration"]

Lead customer quality management for Eaton’s ESS business unit in Hengelo, ensuring customer satisfaction through effective issue resolution and continuous improvement against defined KPIs. Own the quality objectives across the project lifecycle, monitor performance after FWT, and develop a team of Customer Quality Engineers. Drive root-cause analysis, corrective actions, and preventive quality initiatives, including customer-site and supplier audits, while partnering with Sales, Technical Support, Product Management, R&D, and Manufacturing.

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Eaton
Eaton
1 week ago

Customer Quality Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead customer quality management for Eaton’s ESS business unit in Hengelo, ensuring customer satisfaction through effective issue resolution and continuous improvement against defined KPIs. Own the quality objectives across the project lifecycle, monitor performance after FWT, and develop a team of Customer Quality Engineers. Drive root-cause analysis, corrective actions, and preventive quality initiatives, including customer-site and supplier audits, while partnering with Sales, Technical Support, Product Management, R&D, and Manufacturing.
Location: Netherlands
Workplace: Hybrid
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Manage customer quality through the customer problem-solving process from FWT through installation to serial life, supporting operational excellence for the ESS business unit.
  • •Deliver quality objectives across the ESS business unit (problem solving, problem prevention, and customer satisfaction), including monitoring quality levels after FWT.
  • •Lead, manage, and develop a team of Customer Quality Engineers; coach and mentor on 8D, Six Sigma, auditing, and continuous improvement in collaboration with factory and R&D teams.
  • •Drive customer satisfaction by leading/participating in assigned customer-site and supplier audits, maintaining relationships with Sales and Technical Support, and contributing to customer visits and Voice of the Customer activities.
  • •Resolve and prevent customer incidents: prioritize issues, lead 8D from initiation, run analyses (including internal laboratory and supplier/customer-site analysis), and implement corrective and preventive actions with cross-functional teams.

Key Requirements

  • •M.Sc. in Engineering (Electrical Engineering, Electronics, Mechatronics, Industrial Engineering) or a related technical discipline.
  • •10+ years of professional experience in Customer Quality, Quality Management, Electrical Products, or Product Engineering environments.
  • •Proven experience in customer quality management, complaint resolution, and root-cause analysis processes.
  • •Strong knowledge of quality methodologies and tools including 8D, A3, Six Sigma, auditing, and continuous improvement.
  • •Experience leading cross-functional teams in complex, international matrix organizations; fluent English (written and spoken, must-have).
Experience:10+ years
Education:Master's in Engineering
Skills:LeadershipCommunicationInterpersonal skillsCustomer advocacyCross-functional collaboration
Languages:English
Tech Stack:8DA3Six SigmaAuditingContinuous improvementRoot-cause analysisFATFAIFWTCONCQuality KPIs

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn