UKG Technical Consultant

NTT
Bengaluru
Full timeFunction: Transportation & Fleet OperationsSkills: ["Troubleshooting","Stakeholder management","Root cause analysis","Process improvement","Documentation"]

Provide L2/L3 application support and maintenance for COTS healthcare applications, handling incident triage, problem root-cause analysis, and SLA-driven resolution. Monitor application health, interfaces, and batch jobs; validate patches, upgrades, and scheduled maintenance. Support controlled change and release activities with impact analysis and rollback planning, coordinating with business users, IT teams, and vendors. Maintain runbooks and audit documentation while adhering to healthcare security and compliance requirements.

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FursaFursa
NTT
NTT
2 months ago

UKG Technical Consultant

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide L2/L3 application support and maintenance for COTS healthcare applications, handling incident triage, problem root-cause analysis, and SLA-driven resolution. Monitor application health, interfaces, and batch jobs; validate patches, upgrades, and scheduled maintenance. Support controlled change and release activities with impact analysis and rollback planning, coordinating with business users, IT teams, and vendors. Maintain runbooks and audit documentation while adhering to healthcare security and compliance requirements.
Location: Bengaluru
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring SLA-aligned restoration and performing root-cause analysis.
  • •Monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades with vendors and internal teams.
  • •Assess, implement, and validate application changes via controlled release processes, including impact analysis and rollback planning.
  • •Coordinate between business users, IT teams, and third-party vendors to handle enhancements, escalations, and regulated healthcare workflow needs.
  • •Maintain knowledge articles, runbooks, and audit documentation, ensuring compliance with healthcare regulations and security/data privacy standards.

Key Requirements

  • •Troubleshoot and resolve L2/L3 incidents for COTS healthcare applications and perform root-cause analysis for recurring issues.
  • •Proactively monitor application health, interfaces, and batch jobs, including validating patches, upgrades, and maintenance activities.
  • •Support controlled change and release processes, including impact analysis and rollback planning for application configurations and upgrades.
  • •Act as a liaison between business users, IT teams, and third-party vendors for issue resolution and escalations in regulated healthcare workflows.
  • •Maintain runbooks, knowledge articles, and audit documentation while ensuring adherence to healthcare regulations and data privacy/security standards.
Skills:TroubleshootingStakeholder managementRoot cause analysisProcess improvementDocumentation
Tech Stack:SaaSDashboardsKPIsPMPPPMAvaSureAchieveItAdobe Admin Console

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn