Atención a Clientes

Edenred
Mexico City
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer service","Multitasking","Proactiveness"]

Provide personalized customer support for Edenred’s clients, handling inquiries via phone, email and social channels, following up on requests, resolving incidents within SLAs, and coordinating with internal teams (Accounting, IT, Product) to ensure smooth operations and high customer satisfaction.

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Edenred
Edenred
3 months ago

Atención a Clientes

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 days agoStatus: Live

Job Summary

Provide personalized customer support for Edenred’s clients, handling inquiries via phone, email and social channels, following up on requests, resolving incidents within SLAs, and coordinating with internal teams (Accounting, IT, Product) to ensure smooth operations and high customer satisfaction.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide personalized customer attention and support to clients and users.
  • •Follow up on and resolve client requests, consultations and incident reports.
  • •Ensure operations run smoothly and customer requirements are addressed within SLAs.
  • •Advise customers on platform usage and best practices.
  • •Serve as a liaison to internal areas (Accounting, IT, Product) to relay customer requests.

Key Requirements

  • •Minimum 1 year of experience in customer service and Excel proficiency.
  • •High school diploma or equivalent.
  • •Strong verbal and written communication skills.
  • •Ability to work under pressure and manage multiple tasks efficiently.
  • •Proactive and results-oriented with good problem-solving skills.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingCustomer serviceMultitaskingProactiveness
Languages:SpanishEnglish
Tech Stack:Microsoft OfficeExcelCRM

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn