Customer Support Advocate (German)

Taskrabbit
Poland
Workplace: RemoteFull timePLN 92,000+ annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-centric","Problem-solving","Ownership","Disciplined curiosity","Empathetic communication","Detail-oriented"]

Provide an exceptional, customer-obsessed experience for clients, Taskers, and partners in a fast-paced environment. Prioritize customer satisfaction with urgency and genuine care, using direct feedback and customer inquiry trends to improve outcomes. Serve as a trusted resource by owning and solving complex issues with a solutions-focused mindset, adapting your approach to deliver consistent, high-quality support.

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FursaFursa
Taskrabbit
Taskrabbit
1 day ago

Customer Support Advocate (German)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide an exceptional, customer-obsessed experience for clients, Taskers, and partners in a fast-paced environment. Prioritize customer satisfaction with urgency and genuine care, using direct feedback and customer inquiry trends to improve outcomes. Serve as a trusted resource by owning and solving complex issues with a solutions-focused mindset, adapting your approach to deliver consistent, high-quality support.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Champion customer satisfaction with a personalized, caring approach in every interaction.
  • •Use feedback and customer inquiry behavior to make decisions that improve customer experience.
  • •Spot trends in customer inquiries and adapt your approach to anticipate needs.
  • •Address customer concerns with a solutions-focused mindset and proactive resolution implementation.
  • •Serve as a trusted resource to ensure optimal satisfaction through efficient problem resolution.

Pay and Benefits

Salary: PLN 92,000 annually
Perks:Health Insurance401k MatchFlexible TimeWellness StipendProductivity StipendEducation StipendIkea Discounts

Key Requirements

  • •Fluency in English + German is required.
  • •Minimum of 1 year of experience in a customer service role.
  • •Exceptional problem-solving skills to navigate and resolve complex issues.
  • •Strong ownership and disciplined curiosity to proactively identify and implement effective resolutions.
  • •Empathetic communication and the ability to connect with customers through written and verbal channels.
Experience:1+ years
Skills:Customer-centricProblem-solvingOwnershipDisciplined curiosityEmpathetic communicationDetail-oriented
Languages:EnglishGerman

Company Brief

Taskrabbit
Operates an online marketplace that connects users with local freelance labor for household tasks such as furniture assembly, moving, cleaning, and home repairs, matching vetted 'Taskers' with customers for on‑demand local services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn