Technical Support Specialist

DP World
United Kingdom
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Troubleshooting","Customer service","Communication","Documentation","Prioritization"]

Provide first- and second-line IT support to end-user devices and IT infrastructure across DP World operational sites in the UK and Europe. Diagnose and resolve hardware, software, network, and server issues, manage service desk alerts and escalations, and support incident/change/problem processes. Maintain technical documentation and support procedures, participate in an on-call rota, and assist infrastructure projects while collaborating with IT teams and vendors.

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FursaFursa
DP World
DP World
2 days ago

Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first- and second-line IT support to end-user devices and IT infrastructure across DP World operational sites in the UK and Europe. Diagnose and resolve hardware, software, network, and server issues, manage service desk alerts and escalations, and support incident/change/problem processes. Maintain technical documentation and support procedures, participate in an on-call rota, and assist infrastructure projects while collaborating with IT teams and vendors.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide first- and second-line support for laptops, desktops, mobile devices, printers, and barcode scanners.
  • •Diagnose and resolve hardware, software, network, and server-related issues, escalating when appropriate.
  • •Support local and remote users, monitoring service desk alerts and handling incident escalations in a timely manner.
  • •Create and maintain technical documentation, work instructions, and support procedures for consistent operations.
  • •Participate in an on-call support rota and support infrastructure projects (new site launches, server upgrades, network refreshes).
Travel: Medium travel

Key Requirements

  • •Qualification in Computer Science, Information Technology, or equivalent professional certifications, plus relevant technical support experience.
  • •Proven experience providing first- and second-line IT support across end-user devices, operating systems, and business applications.
  • •Strong understanding of desktop hardware, LAN/WAN networking technologies, and server environments.
  • •Experience following incident management, change management, and technical documentation processes.
  • •Methodical troubleshooting, clear communication with technical and non-technical users, and ability to manage competing priorities.
Education:
Skills:TroubleshootingCustomer serviceCommunicationDocumentationPrioritization
Languages:EnglishGermanSpanish
Tech Stack:Local area network (LAN)Wide area network (WAN)Server environmentsService desk

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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