Auto Loan Collections Associate

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Verbal communication","Written communication","Active listening","Customer empathy","Problem-solving"]

Handle inbound and outbound calls with existing auto loan customers to review account status, resolve issues, and secure payments or payment arrangements. Contact delinquent customers, overcome objections, and explain account responsibilities with empathy and professionalism. Partner with the Loan Servicing team to support customer retention and credit standing while meeting production goals. Work in a fast-paced environment, using CRM and basic computer skills to multitask across customer interactions.

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FursaFursa
Sutherland
Sutherland
1 day ago

Auto Loan Collections Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Handle inbound and outbound calls with existing auto loan customers to review account status, resolve issues, and secure payments or payment arrangements. Contact delinquent customers, overcome objections, and explain account responsibilities with empathy and professionalism. Partner with the Loan Servicing team to support customer retention and credit standing while meeting production goals. Work in a fast-paced environment, using CRM and basic computer skills to multitask across customer interactions.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Handle inbound or outbound calls with existing customers to educate them on account status and payment options.
  • •Secure payments or set up payment arrangements while helping customers maintain strong credit standing.
  • •Contact delinquent customers and attempt contact to bring accounts back to current status.
  • •Overcome payment-related objections and explain customer account responsibilities clearly.
  • •Maintain positive relationships with the Loan Servicing team and meet or exceed production goals.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsMeal AllowanceMedical SuiteOvertime PayReferral ProgramAnnual Merit

Key Requirements

  • •Be 18 years or older.
  • •Have at least 3 CXC/GCE subjects including English Language, or a U.S. high school diploma or GED.
  • •Have a valid (not expired) government-issued ID, TRN, and NIS card.
  • •Have flexible availability to work any day and any assigned shift, including weekends and public holidays.
  • •Be able to train and/or work onsite and handle high-volume inbound calls.
Education:High School
Skills:Verbal communicationWritten communicationActive listeningCustomer empathyProblem-solving
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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