PRADA Client Advisor ION Orchard (Singapore, SG)

Prada Group
Singapore
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer satisfaction","Customer loyalty","Team collaboration","Attention to detail","Problem handling"]

Deliver an exceptional luxury customer experience by aligning with brand standards across the full sales and after-sales journey. Manage sales by welcoming and recognizing regular clients, understanding needs, presenting and recommending products, and driving cross-selling and loyalty. Maintain accurate customer data in the CRM, handle complaints with support as needed, and ensure product presentation and stockroom readiness to maximize sales.

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Prada Group
Prada Group
2 months ago

PRADA Client Advisor ION Orchard (Singapore, SG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver an exceptional luxury customer experience by aligning with brand standards across the full sales and after-sales journey. Manage sales by welcoming and recognizing regular clients, understanding needs, presenting and recommending products, and driving cross-selling and loyalty. Maintain accurate customer data in the CRM, handle complaints with support as needed, and ensure product presentation and stockroom readiness to maximize sales.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Align with brand style and standards throughout the sales and after-sales process.
  • •Optimize each step of the sales process including welcoming customers, understanding needs, presenting products, and boosting cross-selling and additional sales.
  • •Register and manage customer information in the CRM, create/consult customer profiles, and follow up requests.
  • •Handle customer complaints, coordinate with managers when needed, and promote the brand and products through customer interactions.
  • •Maintain product presentation and stockroom readiness, including product display care and participating in stock takes.

Key Requirements

  • •Align with the brand’s style and qualitative standards throughout the sales and after-sales process.
  • •Stay up to date on fashion trends and monitor competitors.
  • •Manage the full sales process: welcome/recognize regular customers, understand their needs, present and value the product range, and handle requests while items are tried on.
  • •Ensure customer loyalty by registering customer data on the CRM (Customer Card) and maintaining customer profiles.
  • •Have in-depth knowledge of assigned product categories and support product care, replacement, and presentation.
Skills:Customer satisfactionCustomer loyaltyTeam collaborationAttention to detailProblem handling
Tech Stack:CRMCustomer CardClient Book

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn