Customer Experience Associate, Mental Health (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Active listening","Empathy","Organization","Detail-oriented","Emotional guidance","Mission alignment"]

Serve as the first voice for patients and caregivers reaching out to Sailor Health, guiding them through intake with warmth, clarity, and professionalism. Coordinate next steps across matching with the right therapist and helping individuals feel confident and supported throughout their journey. You’ll blend empathy with execution, using tools like Google Workspace, Healthie (EHR), and HubSpot to keep the process organized and seamless.

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FursaFursa
Sailor Health
Sailor Health
2 days ago

Customer Experience Associate, Mental Health (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Serve as the first voice for patients and caregivers reaching out to Sailor Health, guiding them through intake with warmth, clarity, and professionalism. Coordinate next steps across matching with the right therapist and helping individuals feel confident and supported throughout their journey. You’ll blend empathy with execution, using tools like Google Workspace, Healthie (EHR), and HubSpot to keep the process organized and seamless.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for patients and/or their family when they reach out to Sailor Health.
  • •Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism.
  • •Coordinate care next steps, including matching patients with the right therapist.
  • •Provide emotional reassurance and help individuals feel confident and understood throughout the journey into care.
  • •Use tools such as Google Workspace, EHR platforms, and CRMs to keep the process organized and on track.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Empathetic communicator who speaks with kindness, listens actively, and helps people feel at ease during emotional conversations.
  • •Highly organized and detail-oriented, able to juggle multiple patients through different stages without things slipping through the cracks.
  • •Comfortable learning and using tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •An interest in mental health and healthcare access, with motivation to help older adults take their first step toward better mental wellness.
  • •Healthcare, customer service, or administrative support experience is welcome but not required; growth and compassion are key.
Experience:HealthcareMental healthCustomer service
Skills:CommunicationActive listeningEmpathyOrganizationDetail-orientedEmotional guidanceMission alignment
Tech Stack:Google WorkspaceHealthieEHRHubSpotCRM

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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