IT Help Desk Specialist

First Bancorp
Wilmington
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-4 yearsEducation: high_schoolSkills: ["Organizational skills","Time management","Communication","Customer service","Teamwork"]

Serve as the front-line IT support contact for First Bank employees, handling issues via phone, email, and ticketing systems. You’ll troubleshoot computer, printer, and software problems, manage user access and password resets, and maintain Active Directory. The role also includes escalation to Level II technicians and external providers, device setup, driver/software installation, and support for bank systems like AS400 and teller/vault processes, with occasional on-call and after-hours work.

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FursaFursa
First Bancorp
First Bancorp
2 days ago

IT Help Desk Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Serve as the front-line IT support contact for First Bank employees, handling issues via phone, email, and ticketing systems. You’ll troubleshoot computer, printer, and software problems, manage user access and password resets, and maintain Active Directory. The role also includes escalation to Level II technicians and external providers, device setup, driver/software installation, and support for bank systems like AS400 and teller/vault processes, with occasional on-call and after-hours work.
Location: Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve IT issues reported by bank staff via phone, automated call distribution, email, or ticketing systems.
  • •Provide technical assistance for Spectrum phone system issues and escalate when needed.
  • •Open/close support requests in a call ticketing system and escalate unresolved issues to Level II technicians with follow-up documentation.
  • •Support and troubleshoot computer systems, software, and hardware, including printer/computer connection issues and driver/software installation.
  • •Manage user access and systems: create new users, reset/change passwords, maintain Active Directory, set up/change AS400 devices, and process teller drawer/vault and location changes.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •High school diploma or GED (or equivalent combination of education and experience) with 3–4 years of experience required.
  • •Work-related experience in a computer/business environment, plus computer/business or financial industry-related training experience.
  • •Intermediate knowledge of bank operations and operational policies and procedures.
  • •Specialized/technical knowledge of computer terminal and personal computer operation, including mainframe computer systems and office/specialty software.
  • •Excellent organizational, time management, and verbal/written/interpersonal communication skills to support and instruct personnel.
Experience:3-4 years
Education:High School
Skills:Organizational skillsTime managementCommunicationCustomer serviceTeamwork
Licenses:Driver's license
Tech Stack:Active DirectoryWindowsMicrosoft OfficePDF creation softwareDesktop scannersSpectrum phone systemAS400Call ticketing systemPrintersScannersDriver installation

Company Brief

First Bancorp
Operates as a community bank providing personal and business banking services such as checking and savings accounts, loans, and digital banking tools for local customers and small businesses.
Industry: Banking
Growth: Established Company
Funding: Bootstrapped
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