Training Specialist (Tech) - Tarlac | Dayshift

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Time management","Professionalism"]

Deliver engaging technical and customer service training for new hires and existing Customer Service Consultants. Facilitate classroom sessions, coach and mentor learners, and evaluate training effectiveness using performance analysis, business metrics, and stakeholder feedback. Design and implement learning interventions that support operational and client goals while maintaining an inclusive, professional training environment. Partner with Operations, Quality, and Leadership to align learning initiatives with business objectives.

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Sutherland
Sutherland
1 day ago

Training Specialist (Tech) - Tarlac | Dayshift

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver engaging technical and customer service training for new hires and existing Customer Service Consultants. Facilitate classroom sessions, coach and mentor learners, and evaluate training effectiveness using performance analysis, business metrics, and stakeholder feedback. Design and implement learning interventions that support operational and client goals while maintaining an inclusive, professional training environment. Partner with Operations, Quality, and Leadership to align learning initiatives with business objectives.
Location: Philippines
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Education & Training
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging, interactive training programs focused on technical knowledge, customer service excellence, and process expertise.
  • •Facilitate learning sessions to build confidence, competence, and performance among Customer Service Consultants.
  • •Coach and mentor learners to strengthen problem-solving, communication, empathy, and customer-centric skills.
  • •Identify training needs and design targeted learning interventions using performance analysis, business metrics, and stakeholder feedback.
  • •Monitor trainee progress, evaluate training effectiveness, and partner with Operations, Quality, and Leadership to align training initiatives with business objectives.

Key Requirements

  • •Bachelor's degree in any field (preferably a 4-year course graduate).
  • •At least 1 year of experience in Training, Learning & Development, Coaching, or a similar role.
  • •Strong communication skills with a minimum B2 English proficiency.
  • •Strong facilitation, presentation, and classroom management skills.
  • •Proficiency in Microsoft Office (especially PowerPoint, Word, and Excel), plus typing speed of at least 30 WPM with 85% accuracy.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizational skillsTime managementProfessionalism
Languages:English
Tech Stack:Microsoft OfficePowerPointWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor