Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver an iconic, customer-first experience by guiding customers through the car-buying and selling journey, including sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and daily scanning/reconciliation, and complete cosmetic inspections. Handle documentation and payment-related administrative tasks, coordinate service appointments, and review repair order invoices to ensure accurate billing while following EH&S requirements.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience by guiding customers through the car-buying and selling journey, including sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and daily scanning/reconciliation, and complete cosmetic inspections. Handle documentation and payment-related administrative tasks, coordinate service appointments, and review repair order invoices to ensure accurate billing while following EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks (reports, paperwork, audits, payments).
  • •Coordinate service appointments and review repair order invoices for accurate billing while meeting EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn