Helpdesk Agent with English

Ipsos
Romania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Active listening","Analysis","Synthesis","Polite communication","Respectful communication"]

Support customers during market research studies by calling them to help with account registration on online platforms and guiding them in using required devices. Maintain ongoing contact with customers, communicate respectfully, and introduce, validate, and process data according to established norms. Perform data control to identify and correct errors while using advanced English and Microsoft Office skills in a flexible hybrid work setting.

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FursaFursa
Ipsos
Ipsos
3 days ago

Helpdesk Agent with English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support customers during market research studies by calling them to help with account registration on online platforms and guiding them in using required devices. Maintain ongoing contact with customers, communicate respectfully, and introduce, validate, and process data according to established norms. Perform data control to identify and correct errors while using advanced English and Microsoft Office skills in a flexible hybrid work setting.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Call customers to support account registration on online platforms and usage of certain devices.
  • •Maintain contact with customers during market research studies.
  • •Address customers concisely and politely, respecting each interlocutor’s point of view.
  • •Introduce, validate, and process data according to established norms.
  • •Perform data control to identify and correct errors.

Pay and Benefits

Perks:Flexible BenefitsPaid LeaveAnnual BonusEmployee AssistanceOnline Learning

Key Requirements

  • •Advanced English level.
  • •Advanced Microsoft Office Suite.
  • •Ability to understand clients’ needs and actively listen.
  • •Analysis and synthesis skills.
  • •Night shift availability required.
Experience:Market research
Skills:Active listeningAnalysisSynthesisPolite communicationRespectful communication
Languages:English
Tech Stack:Microsoft Office Suite

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn