Associate Director, Customer Compensation & Policy

HelloFresh
Berlin
Full timeFunction: People, HR & TalentExperience: 8-12 yearsEducation: mastersSkills: ["Analytical rigor","Executive presence","Leadership","Strategic judgment","Structured decision-making"]

Own the global strategy and governance for how HelloFresh compensates customers across markets, brands, and channels. Build the compensation engine—rules, thresholds, segmentation logic, and automation—by partnering with Technology and driving experimentation with behavioral economics and rigorous measurement. Steward the compensation P&L, close financial leakage, and set fraud/abuse governance, while influencing Operations, Finance, and Market leadership through clear adoption of policy changes.

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FursaFursa
HelloFresh
HelloFresh
6 days ago

Associate Director, Customer Compensation & Policy

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Job Summary

Own the global strategy and governance for how HelloFresh compensates customers across markets, brands, and channels. Build the compensation engine—rules, thresholds, segmentation logic, and automation—by partnering with Technology and driving experimentation with behavioral economics and rigorous measurement. Steward the compensation P&L, close financial leakage, and set fraud/abuse governance, while influencing Operations, Finance, and Market leadership through clear adoption of policy changes.
Location: Berlin
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Director level

Key Responsibilities

  • •Own end-to-end global compensation strategy: categorizing customer errors and determining compensation across markets, brands, and channels.
  • •Design and continuously evolve the compensation engine, defining rules, thresholds, segmentation logic, and automation frameworks for recovery decisions.
  • •Set the global roadmap for compensation experimentation, including test design, measurement framework, and evidence-based rollout into durable policy.
  • •Own global compensation P&L, tracking spend and driving cost governance targets while closing financial leakage.
  • •Lead fraud and abuse prevention policy governance, including detection logic, thresholds, escalation paths, and exception management across markets.

Pay and Benefits

Perks:Learning BudgetHome OfficeChildcarePensionCommuter BenefitsGym Membership

Key Requirements

  • •MBA or equivalent postgraduate qualification required.
  • •Undergraduate degree in Economics, Business, Engineering, or a quantitative discipline.
  • •8–12 years of progressive experience in customer strategy, pricing, operations, or an adjacent global, multi-market domain.
  • •Proven track record owning a financially significant operational lever with analytical precision and strategic judgment.
  • •Advanced SQL and data analysis skills to build and pressure-test models that underpin policy decisions.
Experience:8-12 yearsSubscription commerceLogisticsConsumer-facing operations
Education:Master's in Economics, Business, Engineering, or a quantitative discipline
Skills:Analytical rigorExecutive presenceLeadershipStrategic judgmentStructured decision-making
Languages:English
Tech Stack:SQLA/B testingAI-assisted decisioning

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn