Fortinet

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join Fortinet's TAC team in EMEA as a Technical Support Engineer providing frontline technical support to partners and customers, performing real-time troubleshooting, reproducing issues in the lab, and coordinating escalations to R&D to resolve complex networking and security problems.

Location: Frankfurt, Sophia Antipolis

Job Function: Customer Support (Service Desk)

Seniority: Sr. Director level

Key Responsibilities

•Provide technical support and assistance to Fortinet certified partners and customers
•Run real-time troubleshooting sessions with partners/customers
•Test and reproduce partner/customer issues in Laboratory
•Work on escalations from Level 2 technical support team
•Report Software/Hardware related issues to R&D department

Key Requirements

•Fluent English and other CE languages
•10+ years of experience in networking or security
•In-depth knowledge of TCP/IP
•Hands-on experience with security devices (Firewalls/IPS/Mail Security Gateways)
• Fortinet NSE4 Fortigate Administrator certification

Experience:NetworkingSecurityVPNFirewalls

Education:Bachelor's

Skills:CommunicationProblem-solving

Certifications:NSE4 Fortigate Administrator

Languages:English

Tech Stack:TCP/IPVPNFirewallsIPSLDAPSSORadius2-factor authenticationNSE4Fortinet

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Frankfurt, Sophia Antipolis

Job Function: Customer Support (Service Desk)

Seniority: Sr. Director level

Key Responsibilities

•Provide technical support and assistance to Fortinet certified partners and customers
•Run real-time troubleshooting sessions with partners/customers
•Test and reproduce partner/customer issues in Laboratory
•Work on escalations from Level 2 technical support team
•Report Software/Hardware related issues to R&D department

Key Requirements

•Fluent English and other CE languages
•10+ years of experience in networking or security
•In-depth knowledge of TCP/IP
•Hands-on experience with security devices (Firewalls/IPS/Mail Security Gateways)
• Fortinet NSE4 Fortigate Administrator certification

Experience:NetworkingSecurityVPNFirewalls

Education:Bachelor's

Skills:CommunicationProblem-solving

Certifications:NSE4 Fortigate Administrator

Languages:English

Tech Stack:TCP/IPVPNFirewallsIPSLDAPSSORadius2-factor authenticationNSE4Fortinet

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn