Client Tech Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide hands-on hardware deployment, remote and onsite technical support, and onboarding for Tarro’s restaurant customers. Diagnose connectivity, networking, and telephony issues, configure printers and back-end systems, and ensure live operations as Tarro rolls out a full POS system and Pay terminals. Join a collaborative Client Tech team in Philly during a period of rapid growth into new verticals.

Location: Philadelphia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Get restaurants live by scoping client hardware (printers, cabling, telephony), pre-configuring it, and setting up the back end so everything is ready before go-live.
•Own the hardware, start to finish by configuring and shipping equipment, tracking shipments, and ensuring arrival readiness.
•Show up in person for onsite support and installation when hands-on help is required.
•Catch problems early by monitoring system alerts and resolving outages before the restaurant notices.
•Get to the root cause by working the problem until the underlying issue is fixed and durable.

Key Requirements

•You have some experience in network operation or a similar technical role.
•You’re comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and you’re willing to get hands-on with diagnostics.
•You’re comfortable on the command line and around modems, routers, switches, and telephony gear.
•You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they’re frustrated.
•You’re fluent in Mandarin and English, spoken and written.

Experience:HospitalitySaaSRestaurants

Skills:CommunicationProblem-solvingCustomer serviceNetworkingTechnical support

Languages:EnglishMandarin

Tech Stack:IP addressingDNSDHCPVLANsLAN/WANTelephonyPrintersModemsRoutersSwitchesCLI

Company Brief

Tarro

Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.

Industry: Fintech Infrastructure

Website

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Tarro

1 month ago

Client Tech Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Philadelphia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Get restaurants live by scoping client hardware (printers, cabling, telephony), pre-configuring it, and setting up the back end so everything is ready before go-live.
•Own the hardware, start to finish by configuring and shipping equipment, tracking shipments, and ensuring arrival readiness.
•Show up in person for onsite support and installation when hands-on help is required.
•Catch problems early by monitoring system alerts and resolving outages before the restaurant notices.
•Get to the root cause by working the problem until the underlying issue is fixed and durable.

Key Requirements

•You have some experience in network operation or a similar technical role.
•You’re comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and you’re willing to get hands-on with diagnostics.
•You’re comfortable on the command line and around modems, routers, switches, and telephony gear.
•You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they’re frustrated.
•You’re fluent in Mandarin and English, spoken and written.

Experience:HospitalitySaaSRestaurants

Skills:CommunicationProblem-solvingCustomer serviceNetworkingTechnical support

Languages:EnglishMandarin

Tech Stack:IP addressingDNSDHCPVLANsLAN/WANTelephonyPrintersModemsRoutersSwitchesCLI

Company Brief

Tarro

Industry: Fintech Infrastructure

Website