Client Tech Support

Tarro
Philadelphia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer service","Networking","Technical support"]

Provide hands-on hardware deployment, remote and onsite technical support, and onboarding for Tarro’s restaurant customers. Diagnose connectivity, networking, and telephony issues, configure printers and back-end systems, and ensure live operations as Tarro rolls out a full POS system and Pay terminals. Join a collaborative Client Tech team in Philly during a period of rapid growth into new verticals.

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Tarro
Tarro
2 months ago

Client Tech Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide hands-on hardware deployment, remote and onsite technical support, and onboarding for Tarro’s restaurant customers. Diagnose connectivity, networking, and telephony issues, configure printers and back-end systems, and ensure live operations as Tarro rolls out a full POS system and Pay terminals. Join a collaborative Client Tech team in Philly during a period of rapid growth into new verticals.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Get restaurants live by scoping client hardware (printers, cabling, telephony), pre-configuring it, and setting up the back end so everything is ready before go-live.
  • •Own the hardware, start to finish by configuring and shipping equipment, tracking shipments, and ensuring arrival readiness.
  • •Show up in person for onsite support and installation when hands-on help is required.
  • •Catch problems early by monitoring system alerts and resolving outages before the restaurant notices.
  • •Get to the root cause by working the problem until the underlying issue is fixed and durable.

Key Requirements

  • •You have some experience in network operation or a similar technical role.
  • •You’re comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and you’re willing to get hands-on with diagnostics.
  • •You’re comfortable on the command line and around modems, routers, switches, and telephony gear.
  • •You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they’re frustrated.
  • •You’re fluent in Mandarin and English, spoken and written.
Experience:HospitalitySaaSRestaurants
Skills:CommunicationProblem-solvingCustomer serviceNetworkingTechnical support
Languages:EnglishMandarin
Tech Stack:IP addressingDNSDHCPVLANsLAN/WANTelephonyPrintersModemsRoutersSwitchesCLI

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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