Remote Customer Support Agent (P&C)

Jerry
Dallas, Buffalo, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer focus","Problem-solving"]

Handle inbound calls from existing customers and update insurance policies as needed—adding or removing vehicles/drivers, managing lienholders, and sending policy documents. Answer coverage and policy-benefit questions while helping customers avoid cancellations by finding solutions that retain Jerry policyholders. Work in a remote role with flexible scheduling and training, supporting customers across Jerry’s insurance-carrier ecosystem.

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Jerry
Jerry
2 days ago

Remote Customer Support Agent (P&C)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle inbound calls from existing customers and update insurance policies as needed—adding or removing vehicles/drivers, managing lienholders, and sending policy documents. Answer coverage and policy-benefit questions while helping customers avoid cancellations by finding solutions that retain Jerry policyholders. Work in a remote role with flexible scheduling and training, supporting customers across Jerry’s insurance-carrier ecosystem.
Location: Dallas, Buffalo, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests such as adding/removing vehicles and drivers, and adding lienholder information.
  • •Send policy documents and help customers complete policy-related changes.
  • •Answer customer questions about existing insurance policies, coverages, and policy benefits.
  • •Retain policyholders by finding solutions for customers at risk of cancellation.

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:Health InsuranceDentalVision401k MatchRemote WorkPaid ParentalPaid LeaveWellness Stipend

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Able to multitask and manage multiple competing priorities.
  • •Passionate about helping others.
  • •Ability to respond to customer needs by making policy-related changes accurately.
  • •Must be able to obtain a P&C license (expected within 60 days after starting).
Experience:2+ years
Skills:MultitaskingCustomer focusProblem-solving
Certifications:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor